tag:blogger.com,1999:blog-64940336732493995812024-03-21T06:18:24.242-07:00Thoughts on QualityDr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.comBlogger55125tag:blogger.com,1999:blog-6494033673249399581.post-1893926364968032122022-07-27T11:50:00.009-07:002022-07-27T14:06:48.591-07:00AICTE’s Training and Learning (ATAL) FDP Calendar 2022-23 Launch, 25 July, 2022<p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj-cXKrRmBB9FIHF_kPuvjj53cYkIAyq5V1ZHKSL3kL567Qsf7QNIZHaPGsmpd5lrPVDnqmRdX_rV-KwiLAyrzGEzcqvxYtNKBt1jDeaOiu3UmGCHeAPubCWwRT25dVsd3RZgKCZuAUHeRXoLATb695Wci3gyJEnN1NRyC46M1fsLDKFi6Srh2TBljFOw/s6720/ATAL%20FDPs%202022-23%20Calendar%20Launch%2025%20July,%202022.JPG" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="4480" data-original-width="6720" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj-cXKrRmBB9FIHF_kPuvjj53cYkIAyq5V1ZHKSL3kL567Qsf7QNIZHaPGsmpd5lrPVDnqmRdX_rV-KwiLAyrzGEzcqvxYtNKBt1jDeaOiu3UmGCHeAPubCWwRT25dVsd3RZgKCZuAUHeRXoLATb695Wci3gyJEnN1NRyC46M1fsLDKFi6Srh2TBljFOw/s320/ATAL%20FDPs%202022-23%20Calendar%20Launch%2025%20July,%202022.JPG" width="320" /></a></div><br /><span style="font-family: "Bookman Old Style", serif; font-size: 12pt; text-align: justify;">The higher
education system is passing through a transformational phase to cope up with
the global trends. National Education Policy (NEP)-2020 is a light house for
this journey of transformation. Quality teachers’ community is always a
potential force to enforce the changes and plays a pivotal role in development
of knowledge building, knowledge sharing and its dissemination.</span><p></p>
<p class="MsoNormal" style="line-height: 115%; margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; text-align: justify;"><span lang="EN-IN" style="font-family: "Bookman Old Style",serif; font-size: 8pt; line-height: 115%; mso-ansi-language: EN-IN;"><o:p> </o:p></span></p>
<p class="MsoNoSpacing" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; text-align: justify;"><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: Georgia; mso-fareast-font-family: Georgia;">In the world of increasing change,
complexity and uncertainty, skills of the past will not serve us today, or
tomorrow. Technological advances have multiplied since the Industrial
Revolution, while social change and demographic diversity give rise to ever
more cross pollinating innovators. Each new generation experiences a world
changing faster than ever before. In addition to, digitalization, other high
impact megatrends are Globalization, Sustainability and Automation. Along with
the strong digital skills, the new skills required by Education 4.0 will be
complex problem-solving, critical thinking, creativity, people management, teamwork
and collaboration, emotional intelligence, judgement and decision-making,
service orientation, negotiation, project management, cognitive flexibility and
motivated, energized, capable faculty forms the foundation.<span style="mso-spacerun: yes;"> </span><o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; text-align: justify;"><span style="font-family: "Bookman Old Style",serif; font-size: 9pt; mso-bidi-font-family: Georgia; mso-fareast-font-family: Georgia;"><o:p> </o:p></span></p>
<p class="MsoNoSpacing" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; text-align: justify;"><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: Georgia; mso-fareast-font-family: Georgia;">The objective of ATAL i.e., AICTE’s
Training and Learning Academy is to impart quality <b>Faculty</b> <b>Development
Programmes (FDP)</b> for faculty so that<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; text-align: justify;"><span style="font-family: "Bookman Old Style",serif; font-size: 6pt; mso-bidi-font-family: Georgia; mso-fareast-font-family: Georgia;"><o:p> </o:p></span></p>
<p class="MsoNoSpacing" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; mso-list: l0 level1 lfo1; text-align: justify; text-indent: 0in;"><!--[if !supportLists]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: "Bookman Old Style"; mso-fareast-font-family: "Bookman Old Style";"><span style="mso-list: Ignore;">(1)<span style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: Georgia; mso-fareast-font-family: Georgia;">Sound domain
knowledge and associated skills of the subject.<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; mso-list: l0 level1 lfo1; text-align: justify; text-indent: 0in;"><!--[if !supportLists]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: "Bookman Old Style"; mso-fareast-font-family: "Bookman Old Style";"><span style="mso-list: Ignore;">(2)<span style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: Georgia; mso-fareast-font-family: Georgia;">Its application
with the prevailing practice scenario in real life with industry connect.<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; mso-list: l0 level1 lfo1; text-align: justify; text-indent: 0in;"><!--[if !supportLists]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: "Bookman Old Style"; mso-fareast-font-family: "Bookman Old Style";"><span style="mso-list: Ignore;">(3)<span style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: Georgia; mso-fareast-font-family: Georgia;">Pedagogy-requisite
teaching skills needed to scientifically plan for instructional delivery,
communicate the knowledge and skills to the students in an efficient manner and
assess teaching-learning effectiveness. <o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; mso-list: l0 level1 lfo1; text-align: justify; text-indent: 0in;"><!--[if !supportLists]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: "Bookman Old Style"; mso-fareast-font-family: "Bookman Old Style";"><span style="mso-list: Ignore;">(4)<span style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: Georgia; mso-fareast-font-family: Georgia;">Skills for need
analysis, meaningful literature review, problem framework and creative problem
solving.<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; mso-list: l0 level1 lfo1; text-align: justify; text-indent: 0in;"><!--[if !supportLists]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: "Bookman Old Style"; mso-fareast-font-family: "Bookman Old Style";"><span style="mso-list: Ignore;">(5)<span style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: Georgia; mso-fareast-font-family: Georgia;">Life skills so
that they are motivated and fascinated to acquire knowledge and associated
skills. <o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; mso-list: l0 level1 lfo1; text-align: justify; text-indent: 0in;"><!--[if !supportLists]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: "Bookman Old Style"; mso-fareast-font-family: "Bookman Old Style";"><span style="mso-list: Ignore;">(6)<span style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: Georgia; mso-fareast-font-family: Georgia;">Institutional
Leadership skills for senior faculty to be ready for academic leadership.<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; mso-list: l0 level1 lfo1; text-align: justify; text-indent: 0in;"><!--[if !supportLists]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: "Bookman Old Style"; mso-fareast-font-family: "Bookman Old Style";"><span style="mso-list: Ignore;">(7)<span style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: "Bookman Old Style",serif; font-size: 12pt; mso-bidi-font-family: Georgia; mso-fareast-font-family: Georgia;">Understanding
their roles in community wellbeing, national building and also their own career
development.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt;"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; text-align: justify;"><b><span style="font-family: "Bookman Old Style",serif; font-size: 12pt;">Prof. Anil D. Sahasrabudhe</span></b><span style="font-family: "Bookman Old Style",serif; font-size: 12pt;">, Chairman,
AICTE launched the ATAL’s FDP Calendar 2022-23 for redesigned, collaborative
and learner centric faculty development programmes in the august presence of <b>Prof. M. P. Poonia,</b> Vice chairman and <b>Prof. Rajive Kumar,</b> Member
Secretary, AICTE. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; text-align: justify;"><span style="font-family: "Bookman Old Style",serif; font-size: 12pt;"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; text-align: justify;"><span style="font-family: "Bookman Old Style",serif; font-size: 12pt;">Eminent experts <b>Sh.
Jaswinder Ahuja</b>, Corporate Vice President and MD, Cadence Design Systems,
India, an industry leader who is passionate about academia laid emphasis on
experiential learning, internships and change with accelerated pace of change. <b>Prof.
Rajita Kulkarni,</b> President, Sri Sri University, renowned academician
focused on learning agility, flexibility to change and teachers being role
models. <b>Dr. Manu K. Vora,</b> Chairman & President, Business
Excellence, Inc., USA deliberated further on finesse of the redesigned FDPs,
engaging learners, innovative pedagogy, article summary from reputed journals and
importance of valuable take homes in the form of reflection journals.</span></p><p class="MsoNormal" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; text-align: justify;"><br /></p><p class="MsoNormal" style="margin-bottom: 0in; margin-left: -4.5pt; margin-right: 3.1pt; margin-top: 0in; margin: 0in 3.1pt 0in -4.5pt; text-align: justify;"><a href="https://www.youtube.com/watch?v=WGmKzlQTe8o">AICTE ATAL FDPs 2022-23 Calendar Launch, 25 July, 2022 YouTube</a><br /></p>Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com0tag:blogger.com,1999:blog-6494033673249399581.post-24390494312626401102018-05-14T15:36:00.001-07:002018-05-14T23:04:40.329-07:00Dr. Manu K. Vora's 2018 US Fulbright Specialist Project in India<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt;">In 2016,<b style="mso-bidi-font-weight: normal;"> </b>The US Department of State's<span style="mso-spacerun: yes;"> </span>Bureau of Educational </span><span style="font-family: "arial" , sans-serif; font-size: 10pt;">and Cultural Affairs appointed <b>Dr. Manu
K. Vora </b>as a <b>Fulbright Specialist</b> for a Five-Year term. Dr. Vora </span><span style="font-family: "arial" , sans-serif; font-size: 10pt;">completed his first Fulbright Specialist
(FSP) Project at his Alma Mater, IIT (BHU), Varanasi, India in March 2018.</span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 10pt;">Dr. Vora accomplished Five Key Initiatives as a part of his FSP Project
at IIT (BHU), Varanasi as follows:</span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 10pt;">1) Conducted <i><b>"Risk Management for Organizational
Excellence"</b></i> Workshop for <b>21 attendees </b>and</span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 10pt;">received </span><span style="font-family: "arial" , sans-serif; font-size: 10pt;">100% </span><span style="font-family: "arial" , sans-serif; font-size: 10pt;">Overall Satisfaction.</span></div>
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<span style="color: black; font-family: "arial" , "sans-serif"; font-size: 10.0pt;">2) Delivered five sessions on </span><i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt;"><b>"Recipe for Success at an University and in
Professional Careers",</b></span></i><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt;"> <span style="color: black;">a </span></span></div>
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<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt;"><span style="color: black;">Career </span></span><span style="font-family: "arial" , sans-serif; font-size: 10pt;">Development Talk to <b>195 Students</b>.</span></div>
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<span style="color: black; font-family: "arial" , "sans-serif"; font-size: 10.0pt;"><span style="mso-spacerun: yes;">3</span>) Delivered <span style="mso-spacerun: yes;"> </span>five sessions on <i style="mso-bidi-font-style: normal;"><b>"Create Magic in the Classrooms for Students' Engagement",</b></i> an</span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 10pt;">Innovative </span><span style="font-family: "arial" , sans-serif; font-size: 10pt;">Educational Practice with <b>54 Faculties and
Research Scholars.</b></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 10pt;">4) Provided </span><b style="font-family: Arial, sans-serif; font-size: 10pt;">expert advice in advancing
state-of-the-art curriculum</b><span style="font-family: "arial" , sans-serif; font-size: 10pt;"> for the establishment of a new </span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 10pt;">School of </span><span style="font-family: "arial" , sans-serif; font-size: 10pt;">Management Science and Engineering Program
at IIT (BHU), Varanasi.</span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 10pt;">5) Provided </span><b style="font-family: Arial, sans-serif; font-size: 10pt;">Relevant Feedback to Two Ph.D.
Research Scholars</b><span style="font-family: "arial" , sans-serif; font-size: 10pt;"> in the Industrial Management area </span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 10pt;">of </span><span style="font-family: "arial" , sans-serif; font-size: 10pt;">the </span><span style="font-family: "arial" , sans-serif; font-size: 10pt;">Department of Mechanical Engineering at
IIT (BHU), Varanasi.</span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 10pt;">During his India visit, </span><span style="color: #222222; font-family: "arial" , sans-serif;">he </span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">delivered
his Career Development Talk at Narsee Monjee Institute of Management
Studies </span><span style="background-color: white; color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">(NMIMS), Vile Parle, Mumbai, Shri
Ramakrishna Ashrama, Rajkot, and Ramakrishna Mission Home of Service, </span><span style="background-color: white; color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">Varanasi. He attended a meeting
with the IIT Bombay Director's Team regarding their World University Ranking </span><span style="background-color: white; color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">project. Also delivered Two Talks at
SIES Graduate School of Technology, Nerul, Mumbai on 'Education, Innovation, </span><span style="background-color: white; color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">and Entrepreneurship for Nation
Building' to undergraduate students and on 'Create Magic in the Classrooms for </span><span style="background-color: white; color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">Students' Engagement' to faculties.
Overall, during the visit he delivered <b>11 sessions on Career Development</b> with </span><span style="background-color: white; color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">an outreach to <b>1,200 students and professionals</b>
and shared <b>five sessions on innovative practices for students' </b></span><span style="background-color: white; color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;"><b>engagement in the classrooms </b>with <b>130
faculties and research scholars.</b></span></div>
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<span style="color: #222222; font-family: "arial" , "sans-serif"; font-size: 10.0pt;">Dr.
Manu Vora is the Chairman and President of Business Excellence, Inc., USA since
June 2000. He has over 43 </span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">years
of leadership experience guiding Fortune 500 companies in US Baldrige
Performance Excellence Framework. </span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">For
the last 25 years as an Adjunct Faculty he teaches Operations Management course
globally. He is connected </span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">with over 80 educational institutes globally.
He holds Ph.D., M.S. (both from IIT, Chicago), and B. Tech. (Honors) in </span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">chemical engineering from IIT (BHU), and
MBA with marketing management. He has delivered 770 presentations </span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">world-wide and published over 70
scholarly articles.</span></div>
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<span lang="EN-IN" style="color: #222222; font-family: "arial" , "sans-serif"; font-size: 10.0pt;">As the Founder Director and President of Blind
Foundation for India (BFI), his team has raised <span style="mso-bidi-font-weight: bold;">over $4 million </span>to<span style="mso-spacerun: yes;"> </span></span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">help over one million visually impaired people
in India. </span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">He received “2017 </span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">Lifetime
Achievement Award from Association of IIT-BHU Alumni, Delhi”, “2015 BHU
Distinguished Alumnus Award”, </span><span lang="EN-IN" style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">2015
& 2000 Rotary International Paul Harris Fellow </span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">Medal”, “2013 Top 40 Alumni for the First 40<sup>th</sup>
Anniversary of </span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">Keller
Graduate School of Management”, “2012 IIT Chicago Alumni Medal”, “2011 Ellis
Island Medal of Honor”, and</span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;"> </span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 10pt;">"2010 U. S. President’s Volunteer Service
Award”. In 1968, he received J. N. Tata Scholarship to pursue his graduate studies in the US.</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwkS411ET9LhrSMaPpIwnIh6CQHShRwuq9deKlcvRWEhBbYBQFqUXrJrXocHHq8q0OK3YZvEz0j1VttZwWdyjdpW9b80Q0N6jVchHJADkGZCsMOhaRNhsYca1pfVR30ICan6XgvYwRYUOT/s1600/Institute+Newsletter+-+Fulbright+Specilaist+Project+Page_2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1600" data-original-width="1237" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwkS411ET9LhrSMaPpIwnIh6CQHShRwuq9deKlcvRWEhBbYBQFqUXrJrXocHHq8q0OK3YZvEz0j1VttZwWdyjdpW9b80Q0N6jVchHJADkGZCsMOhaRNhsYca1pfVR30ICan6XgvYwRYUOT/s640/Institute+Newsletter+-+Fulbright+Specilaist+Project+Page_2.jpg" width="492" /></a></div>
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com2tag:blogger.com,1999:blog-6494033673249399581.post-72168710569064070422017-06-05T20:25:00.000-07:002019-07-28T16:56:55.851-07:00Coverage in India Life and Times, Issue 02, June 2017<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #1d2129; font-family: "helvetica" , "arial" , sans-serif; font-size: 14px;">Honored for a coverage in the India Life and Times June 2017 Issue published by the Legacy Media, Inc. from Bergenfield, New Jersey. Special thanks to the Editor George Joseph for highlighting Giving Back to the Society. </span><br />
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com1tag:blogger.com,1999:blog-6494033673249399581.post-31840657038469781352017-05-12T15:07:00.002-07:002017-05-12T15:07:40.755-07:00May 20, 2017 Blind Foundation for India Music Program<div dir="ltr" style="text-align: left;" trbidi="on">
<span class="ember-view" id="ember15899" style="background: 0px 0px rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.701961); font-family: "Source Sans Pro", Helvetica, Arial, sans-serif, "Hiragino Kaku Gothic Pro", Meiryo, "Hiragino Sans GB W3", "Noto Naskh Arabic", "Droid Arabic Naskh", "Geeza Pro", "Simplified Arabic", "Noto Sans Thai", Thonburi, Dokchampa, "Droid Sans Thai", "Droid Sans Fallback", -apple-system, ".SFNSDisplay-Regular", "Heiti SC", "Microsoft Yahei", "Segoe UI"; font-size: 15px; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; white-space: pre-wrap;"><span style="background: 0px 0px; border: 0px; box-sizing: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Can you imagine, the pleasure of a blind person who can see the beautiful colors, enjoy nature, enjoy just walking without assistance for the first time,....If so, let us open our hearts and give to Blind Foundation for India. Very reasonable tickets...including DINNER, musical evening with Drs. Dipak & Sheela Shah, Sa Re Ga Ma Orchestra (Hitesh Master), well known comedian Dinkar Mehta from India.., and a guest artist Pratibha Jairath. See the Flyer for details. BFI Website: </span></span><a class="feed-link ember-view" href="http://www.blindfoundation.org/" id="ember15902" style="background: 0px 0px rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: #827be9; font-family: "Source Sans Pro", Helvetica, Arial, sans-serif, "Hiragino Kaku Gothic Pro", Meiryo, "Hiragino Sans GB W3", "Noto Naskh Arabic", "Droid Arabic Naskh", "Geeza Pro", "Simplified Arabic", "Noto Sans Thai", Thonburi, Dokchampa, "Droid Sans Thai", "Droid Sans Fallback", -apple-system, ".SFNSDisplay-Regular", "Heiti SC", "Microsoft Yahei", "Segoe UI"; font-size: 15px; font-weight: 700; margin: 0px; padding: 0px; text-decoration-line: none; touch-action: manipulation; vertical-align: baseline; white-space: pre-wrap;" target="_blank">www.blindfoundation.org</a><div class="separator" style="clear: both; text-align: center;">
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com0tag:blogger.com,1999:blog-6494033673249399581.post-47590304706533551562017-02-21T12:54:00.000-08:002017-03-03T14:55:25.462-08:00The Blind Foundation for India nominated in the 'Best Community Organization' category of 2017 iCAN Awards Program in Chicago area<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-size: large;">The Blind Foundation for India nominated in the 'Best Community Organization' category of 2017 iCAN Awards Program in Chicago area</span></h1>
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<a href="https://www.linkedin.com/in/manuvora" rel="author" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; border: 0px; color: rgba(0, 0, 0, 0.701961); cursor: pointer; font-family: inherit; font-size: 17px; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; opacity: 1; outline: none; overflow: hidden; padding: 0px; text-decoration: none; text-overflow: ellipsis; vertical-align: baseline; white-space: nowrap;"><span itemprop="name" style="border: 0px; font-family: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Manu Vora, Ph.D., MBA</span></a></h2>
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Chairman and President, Business Excellence, Inc.</h3>
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<span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;">Vote NOW for the BLIND FOUNDATION FOR INDIA, The Poll closes on Thursday, March 9, 2017. </span><span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;">Please take 1-2 minutes of your time to vote </span><span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;">at:</span><span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;"> </span><br />
<a href="http://www.poll-maker.com/poll988250x837877Be-41" rel="nofollow noopener" style="border: 0px; color: #8c68cb; cursor: pointer; font-family: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline; word-wrap: break-word;" target="_blank">https://www.poll-maker.com/poll988250x837877Be-41</a><span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;"> </span><br />
<span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;"><br /></span>
<span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;">Appreciate your kindness to promote the cause of blindness prevention and cure in India which is home to over 15 million blind people, amounting to 1/3rd of the World's blind population. Blessings of blind men, women, and children in India are with you! </span><br />
<span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;"> "God Kindly</span><span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;"> Lead Us From Darkness to Light!” </span><br />
<strong style="border: 0px; font-family: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"><br /></strong>
<strong style="border: 0px; font-family: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Please share this information widely among your circle of contacts globally (voting is open for the global community until 3-9-17).</strong><br />
<span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;"><br /></span>
<span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;">Dr. Manu Vora, </span><span style="font-style: inherit; font-variant-caps: inherit; font-variant-ligatures: inherit;">Founder, Director, President, Blind Foundation for India </span><br />
<a href="http://www.blindfoundation.org/" rel="nofollow noopener" style="border: 0px; color: #8c68cb; cursor: pointer; font-family: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline; word-wrap: break-word;" target="_blank">http://www.blindfoundation.org</a></div>
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com0tag:blogger.com,1999:blog-6494033673249399581.post-13932460837239597762016-05-06T15:58:00.002-07:002017-09-16T15:59:48.659-07:00Employee Engagement on Quality Roundtable<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #222222; font-family: "arial" , sans-serif;">This post is for the ASQ's June 2016 Roundtable Discussion of the following topic:</span><br />
<span style="background-color: white; color: #222222; font-family: "arial" , sans-serif;"><br /></span>
<span style="background-color: white; color: #222222; font-family: "arial" , sans-serif;"><b>Employee engagement:</b></span><br />
<span style="background-color: white; color: #222222; font-family: "arial" , sans-serif;"><b><br /></b></span>
<span style="background-color: white; color: #222222; font-family: "arial" , sans-serif;"><b>1). To what extent do organizations—whether your current employer or previous ones--engage employees about the importance of quality? </b></span><br />
<span style="background-color: white; color: #222222; font-family: "arial" , sans-serif;"><b>2). How should companies approach this issue? </b></span><br />
<span style="background-color: white; color: #222222; font-family: "arial" , sans-serif;"><b>3). How can they avoid “sloganeering” and make a real difference?</b></span><br />
<span style="background-color: white; color: #222222; font-family: "arial" , sans-serif; font-size: 12.8px;"><b><br /></b></span>
<span style="background-color: white; color: #222222; font-family: "arial" , sans-serif;">I want to share my personal experience working with many organizations over 40 years globally and my teaching quality management world-wide for over 23 years as follows:</span><br />
<span style="background-color: white; color: #222222; font-family: "arial" , sans-serif;"><br /></span>
<span style="background-color: white; color: #222222; font-family: "arial" , sans-serif;">1). At AT&T Bell Laboratories in Switching Systems Business Unit (SSBU) and International Switching Customer Business Unit (ISCBU) there was great focus on quality improvement initiatives led by Vice President and Executive Directors. The following approaches were undertaken to engage employees about importance of quality:</span><br />
<br />
<ul style="text-align: left;">
<li><span style="color: #222222; font-family: "arial" , sans-serif;">Senior Leadership Team (Executive Directors and Directors) was trained in <b>Quality 101 </b>course to expose them to the importance of quality planning and improvement. </span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #222222; font-family: "arial" , sans-serif;">All employees were systematically trained in AT&T's 7 steps Process Quality Management & Improvement <b>(PQMI) </b>guidelines. This led to Division-wide ISO 9001 certification in one year.</span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #222222; font-family: "arial" , sans-serif;">Systematically deployed US Baldrige Performance Excellence Framework to assess all Business Units on an annual basis.</span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #222222; font-family: "arial" , sans-serif;">Held <b>Quality Improvement Recognition Events</b> to spread innovative quality improvement initiatives among the workforce.</span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #222222; font-family: "arial" , sans-serif;">Developed and deployed <b>Employee Recognition & Celebration Process</b> to recognize great work done throughout the Division.</span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #222222; font-family: "arial" , sans-serif;">The author has<b> trained over 350 professionals</b> at AT&T Bell Labs in ASQ's Certified Quality Engineer (CQE) refresher courses over a five-year period. Of the 350 trainees, <b>200 took the CQE Exam and 89 became ASQ Certified Quality Engineers.</b></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #222222; font-family: "arial" , sans-serif;">For a decade organized <b>Satellite Broadcast of ASQ's National Quality Month</b> programs to expose all employees to the state-of-the-art quality management practices.</span></li>
</ul>
<div>
<span style="color: #222222; font-family: "arial" , sans-serif;">2). Organizations should follow general principles of Talent Engagement Model shown below for recruiting, involving, motivating, developing, and retaining employees to instill quality improvement culture.</span></div>
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<span style="color: #222222; font-family: "arial" , sans-serif;"><br /></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiXX-niSf2lqrR3PYnlcfoWjq7FqW07Y-C5H86I5paL9him60E5L5pjqqj6e6ShUurg72kgluyMojk6-rKHXtf4QOiDrciuIkWHg39upeWQATcZBHQ__lazUubzoXq7pFimeKcxU7-yFkRY/s1600/Employee+Engagement+Slides+1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="476" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiXX-niSf2lqrR3PYnlcfoWjq7FqW07Y-C5H86I5paL9him60E5L5pjqqj6e6ShUurg72kgluyMojk6-rKHXtf4QOiDrciuIkWHg39upeWQATcZBHQ__lazUubzoXq7pFimeKcxU7-yFkRY/s640/Employee+Engagement+Slides+1.jpg" width="640" /></a></div>
<div style="text-align: left;">
<span style="color: #222222; font-family: "arial" , sans-serif;"><br /></span></div>
<span style="color: #222222; font-family: "arial" , sans-serif;">Here are some pointers for effective employee engagement for quality culture:</span><br />
<div>
<ul style="text-align: left;">
<li><span style="color: #222222; font-family: "arial" , sans-serif;">Recruit employees with talent and train them for skills (Reference: <i><span style="font-style: normal;">Buckingham, M. and Coffman, C. (1999). </span>First Break All the Rules,</i> Gallup Press, Omaha, NE).</span></li>
<li><span style="color: #222222; font-family: "arial" , sans-serif;">Involve employees by exposing them to effective teamwork, orientation, mentoring, and effective meeting management practices.</span></li>
<li><span style="color: #222222; font-family: "arial" , sans-serif;">Motivate employees by establishing recognition and suggestion systems. Follow the Theory of Strengths (Reference: Clifton, D. O. and Nelson, P. (1992). S<i>oar with Your Strengths, </i>Dell Publishing, New York, NY)<i>.</i></span></li>
<li><span style="color: #222222; font-family: "arial" , sans-serif;">Develop employees with appropriate education and training, timely performance feedback, and coaching.</span></li>
<li><span style="color: #222222; font-family: "arial" , sans-serif;">Retain key employees with regular dialogue between supervisor and employee at least quarterly (Kaye, B. and Jordan-Evans, S. (2014). </span><i style="background-color: white; color: #111111; font-family: Arial, sans-serif; line-height: 1.3;"><span class="a-size-large" id="productTitle" style="box-sizing: border-box; line-height: 1.3 !important; text-rendering: optimizeLegibility;">Love 'Em or Lose 'Em: Getting Good People to Stay</span> , </i><span style="background-color: white; color: #111111; font-family: "arial" , sans-serif; line-height: 1.3;">5th Edition, Barrett-Koehler Publishers, San Francisco, CA)</span></li>
<li><span style="color: #222222; font-family: "arial" , sans-serif;">Overall Reference: <span style="font-family: "arial"; text-indent: -0.38in;">Vora, M. K. (2005). “Managing
Human Capital” chapter in </span><span style="font-family: "arial"; font-style: italic; text-indent: -0.38in;">Six Sigma for Transactions and Service, P</span></span><span style="font-family: "arial";">.
471-500, McGraw-Hill, New York, NY.</span></li>
</ul>
<div>
<span style="font-family: "arial";"><span style="font-size: 17.3333px;">3). To avoid sloganeering, coach senior leadership team in Dr. Deming's philosophy of systems thinking and expose them to hollowness of slogans versus systematic improvement to create value for the customers and organization.</span></span></div>
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<span style="font-family: "arial";"><span style="font-size: 17.3333px;"><br /></span></span></div>
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<span style="font-family: "arial";"><span style="font-size: 17.3333px;">I look forward to your views on employee engagement for quality.</span></span></div>
</div>
Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com15tag:blogger.com,1999:blog-6494033673249399581.post-46131618824747062402016-01-05T14:47:00.000-08:002016-01-05T14:59:19.611-08:00Facing Cultural Barriers by Leaders to Strengthen a Culture of Quality<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #2a1a1a; font-family: arial, helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">This blog post is in response to December 2015 ASQ Influential Voices topic<b> "Facing Cultural Barriers by Leaders to Strengthen a Culture of Quality" </b></span><span style="background-color: white; color: #2a1a1a; font-family: arial, helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">a guest post</span><b style="background-color: white; color: #2a1a1a; font-family: arial, helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"> </b><span style="background-color: white; color: #2a1a1a; font-family: arial, helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"> written by </span><span style="background-attachment: initial; background-clip: initial; background-color: white; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; border-image-outset: initial; border-image-repeat: initial; border-image-slice: initial; border-image-source: initial; border-image-width: initial; border: 0px; color: #333333; font-family: Georgia, 'Bitstream Charter', serif; font-size: 16px; line-height: 24px; margin: 0px; padding: 0px; vertical-align: baseline;">Luciana Paulise, the founder of Biztorming Training & Consulting, Argentina at:</span><br />
<a href="http://asq.org/blog/2015/11/facing-cultural-barriers-by-leaders-to-strengthen-a-culture-of-quality/" target="_blank">http://asq.org/blog/2015/11/facing-cultural-barriers-by-leaders-to-strengthen-a-culture-of-quality/</a><br />
<span style="background-color: white; color: #2a1a1a; font-family: arial, helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><br /></span>
<span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif;"><span style="background-color: white; font-size: 14.85px; line-height: 20.79px;">Let me share my perspective of 40 years of professional work in observing for-profit and non-profit organisations globally. I gave a recent presentation on "Role of Leadership to Achieve Zero Defects Culture" at the ASQ Ahmedabad, India Local Member Community (LMC) on 28 November, 2015. The focus of my presentation and published article in the conference proceedings was as follows:</span></span><br />
<span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif;"><span style="background-color: white; font-size: 14.85px; line-height: 20.79px;"><br /></span></span>
<span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif;"><span style="background-color: white; font-size: 14.85px; line-height: 20.79px;">Role of Leadership for Zero Defects Culture based on Baldrige Performance Excellence Framework:</span></span><br />
<br />
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Create an ethical and socially responsible organization with good governance practices.</span></span></li>
<li><span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Define Vision, Mission, and Values and communicate it constantly to all stakeholders.</span></span></li>
<li><span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Direct resources to understand customers' needs and expectations.</span></span></li>
<li><span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Encourage use of state-of-the-art information management and knowledge management system.</span></span></li>
<li><span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Engage and energize employees to serve customers.</span></span></li>
<li><span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Support development of processes/systems to produce innovative products/services.</span></span></li>
<li><span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Lead supply chain management to create a sustainable organization with long-term growth.</span></span></li>
</ul>
<div>
<span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;"><b>Leadership commitment, engagement, involvement, and support are crucial in creating Zero Defects Organization Culture.</b></span></span></div>
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I concur with Luciana's observations that the responsibility clearly lies with the leadership team to manage their behavior to address spiritual, intellectual, physical, and emotional needs of people in their organizations.</div>
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<br /></div>
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<b><i>The leadership is all about influencing, igniting, and inspiring ordinary people to do extra-ordinary things.</i></b> It is up to the leadership team to elevate their organization to great heights with the help of all employees pulling in the same direction.</div>
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<br /></div>
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I look forward to learning from your experience in this area.</div>
</div>
Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com14tag:blogger.com,1999:blog-6494033673249399581.post-62225163540924863972015-12-11T15:54:00.001-08:002015-12-11T15:54:42.762-08:00Dr Manu K Vora of Illinois honored with Distinguished Alumnus Award by Banaras Hindu University - Dla times<a href="http://dlatimes.com/article.php?id=55455#.VmtiMsg7UEQ.blogger">Dr Manu K Vora of Illinois honored with Distinguished Alumnus Award by Banaras Hindu University - Dla times</a>Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com1tag:blogger.com,1999:blog-6494033673249399581.post-72409273557316221902015-12-04T12:03:00.001-08:002015-12-04T12:03:48.094-08:00Talking To The C-Suite About Quality<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #2a1a1a; font-family: "arial" , "helvetica" , sans-serif; font-size: 14.85px; line-height: 20.79px;">This blog post is in response to November 2015 ASQ Influential Voices topic <b>"Talking To The C-Suite About Quality</b></span><b style="color: #2a1a1a; font-family: arial, helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">"</b><span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">a guest post</span><b style="color: #2a1a1a; font-family: arial, helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"> </b><span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"> written by Dr. Suresh Gettala, a Director at ASQ India at:</span><br />
<span style="color: #2a1a1a; font-family: arial, helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><a href="http://asq.org/blog/2015/11/talking-to-the-c-suite-about-quality/" target="_blank">http://asq.org/blog/2015/11/talking-to-the-c-suite-about-quality/</a></span><br />
<br />
<div>
In his post Dr. Gettala made the following key points to move quality at C-Suite Level: </div>
<div>
<ol style="text-align: left;">
<li>The Long Term - Short Term Continuum</li>
<li>The Language of Metrics</li>
<li>Economic Case for Quality</li>
<li>Success Anecdotes</li>
<li>The Big Q Approach</li>
</ol>
</div>
<div>
Let me offer my thoughts on above points as follows:</div>
<div>
<br /></div>
<div style="text-align: left;">
<b> 1. The Long-Term - Short Term Continuum:</b></div>
<div style="text-align: left;">
<b><br /></b>For C-Level executives it is imperative that they focus on long-term (3-5 years) and short-term (6 months - 12 months) business plan tactics when they develop Vision, Mission, Values, and Strategies (VMVS) for an organization. However, they need to be nimble enough to reevaluate VMVS when there are market, regulatory, or technological disruptions. </div>
<div style="text-align: left;">
<b><i><br /></i></b></div>
<div style="text-align: left;">
<b><i>Quality should be a common denominator while using SWOT Analysis for strategic planning. During regular reviews of strategic plan a focus should be on achieving results through continuous process improvements using a Balanced Scorecard approach.</i></b></div>
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<b><i><br /></i></b></div>
<div style="text-align: left;">
<b> 2.</b> <b>The Language of Metrics:</b></div>
<div style="text-align: left;">
<b><br /></b></div>
<div style="text-align: left;">
As we are familiar with a Baldrige winner's phrase <b style="font-style: italic;">"In God we trust, everyone else, please bring the data". </b>C-Suites should be made aware of critical dashboard metrics on Customers, Employees, Processes, and Finance (Balanced Scorecard) for a given strategy. <b>Again quality is an integral part of the Balanced Scorecard metrics</b></div>
<div style="text-align: left;">
<b><br /></b></div>
<div style="text-align: left;">
<b> 3. Economic Case for Quality:</b></div>
<div style="text-align: left;">
<b><br /></b></div>
<div style="text-align: left;">
The easiest way to connect with C-Suites is using<b> Cost of Quality approach. </b>The Cost of Quality tool lets the executives know where is the <b>waste in the system due to External and Internal Failures and how to address them through Prevention and Appraisals. </b>As management understand the language of money, they are amenable to provide necessary resources to reduce the Cost of Quality through continuous process improvements.</div>
<div style="text-align: left;">
<b><br /></b></div>
<div style="text-align: left;">
<b> 4. Success Anecdotes:</b></div>
<div style="text-align: left;">
<b><br /></b></div>
<div style="text-align: left;">
Another good phrase from a Baldrige winner is <b><i>"It is OK to steal shamelessly, just provide credit".</i></b> The central idea is <b>Not to Reinvent the Wheel.</b> If there are best practices available, understand and adopt them in your organizations as applicable. This is where one needs to work top management to harness the power of Benchmarking. We can certainly leverage best practice examples of US Baldrige Winners whose profiles are available at (1999-2014) at:</div>
<div style="text-align: left;">
<a href="http://patapsco.nist.gov/Award_Recipients/index.cfm" target="_blank">http://patapsco.nist.gov/Award_Recipients/index.cfm</a></div>
<div style="text-align: left;">
<br /></div>
<div style="text-align: left;">
<b> 5. The Big Q Approach:</b></div>
<div style="text-align: left;">
<br /></div>
<div style="text-align: left;">
At AT&T Bell Laboratories under the leadership of Senior Vice President Mr. Don Leonard in the Switching Systems Business Unit there was a major focus was on <b>Big Q = Small q (performance) x Schedule (timeliness) x </b><b>Cost (budget) </b><b>. </b><i><b>Provide customers what they want, when they want it, at an affordable price. </b></i>The obligation for all employees is to focus on the above three metrics in their day-to-day work to achieve Big Q for the organization. It is easy to strike up a conversation at C-Level when one speaks of key efforts directed at achieving Big Q for the organization.</div>
<div style="text-align: left;">
<br /></div>
<div style="text-align: left;">
I would like to share few references as follows:</div>
<div style="text-align: left;">
<ul style="text-align: left;">
<li>Manu Vora Discusses Government Quality in India (2014) at: </li>
</ul>
<a href="https://www.youtube.com/watch?v=YnII-BSt45Y&feature=youtu.be" target="_blank">https://www.youtube.com/watch?v=YnII-BSt45Y&feature=youtu.be</a> </div>
<div style="text-align: left;">
<ul style="text-align: left;">
<li>Manu K. Vora (2015). "Selling Quality": Expert Answers, Quality Progress, Page 8, December at: <a href="http://asq.org/quality-progress/2015/12/expert-answers.html" target="_blank">http://asq.org/quality-progress/2015/12/expert-answers.html</a> </li>
</ul>
I am looking forward to your experience in talking to the C-Suite about Quality. <br /></div>
</div>
Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com9tag:blogger.com,1999:blog-6494033673249399581.post-16544109013943902122015-10-06T11:10:00.000-07:002015-10-06T12:08:27.201-07:00Does Mission Matter?<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">This blog post is in response to September 2015 ASQ Influential Voices topic "</span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;"><b>Does Mission Matter?"</b>a guest post<b> </b> written by Pat La Londe, incoming ASQ board chair at:</span></span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><a href="http://asq.org/blog/2015/08/does-mission-matter/">http://asq.org/blog/2015/08/does-mission-matter/</a></span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;"><br /></span></span>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">I concur with Pat's guest post. Here is my experience around a mission in for-profits, non-profits, and academic teaching in business schools globally.</span></span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;"><br /></span></span>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Let me begin with my blog post for September 2014 on<i><b> "Charting A Strategy for Quality-and Beyond" </b></i>at: </span></span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><a href="http://voraonquality.blogspot.com/2014/09/charting-strategy-for-quality-and-beyond.html">http://voraonquality.blogspot.com/2014/09/charting-strategy-for-quality-and-beyond.html</a>.</span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><br /></span>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">Let us look at definition of Vision, Mission, and Values first.</span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><br /></span>
<b style="background-color: white; color: #2a1a1a; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 20.79px;">Vision/ Mission/ Values Definitions: </b><br />
<b><br style="background-color: white; color: #2a1a1a; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 20.79px;" /></b><span style="background-color: white; color: #663300; font-family: inherit; font-size: 14.85px; font-weight: bold; line-height: 13.365px; text-indent: -0.38in;">Vision </span><span style="background-color: white; color: #663300; font-family: inherit; font-size: 14.85px; line-height: 13.365px; text-indent: -0.38in;">(Long-term <b><i>Dream</i></b>, Destination):</span><br />
<div class="O1" style="background-color: white; color: #2a1a1a; direction: ltr; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 13.365px; margin-bottom: 0pt; margin-left: 0.81in; margin-top: 5.76pt; text-indent: -0.31in; unicode-bidi: embed; vertical-align: baseline;">
<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">Is it inspiring?</span></span></div>
<div class="O1" style="background-color: white; color: #2a1a1a; direction: ltr; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 13.365px; margin-bottom: 0pt; margin-left: 0.81in; margin-top: 5.76pt; text-indent: -0.31in; unicode-bidi: embed; vertical-align: baseline;">
<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">Is it clear and vivid?</span></span></div>
<div style="background-color: white; color: #2a1a1a; direction: ltr; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 13.365px; margin-bottom: 0pt; margin-left: 0.38in; margin-top: 6.72pt; text-indent: -0.38in; unicode-bidi: embed; vertical-align: baseline;">
<span style="font-family: inherit;"><span style="color: #663300; font-weight: bold;">Mission</span><span style="color: #663300;"> (Purpose of being, <b><i>Path</i></b> to your vision):</span></span></div>
<div class="O1" style="background-color: white; color: #2a1a1a; direction: ltr; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 13.365px; margin-bottom: 0pt; margin-left: 0.81in; margin-top: 5.76pt; text-indent: -0.31in; unicode-bidi: embed; vertical-align: baseline;">
<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">Why you exist? (business purpose)</span></span></div>
<div class="O1" style="background-color: white; color: #2a1a1a; direction: ltr; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 13.365px; margin-bottom: 0pt; margin-left: 0.81in; margin-top: 5.76pt; text-indent: -0.31in; unicode-bidi: embed; vertical-align: baseline;">
<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">What you hope to achieve in the future?</span></span></div>
<div class="O1" style="background-color: white; color: #2a1a1a; direction: ltr; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 13.365px; margin-bottom: 0pt; margin-left: 0.81in; margin-top: 5.76pt; text-indent: -0.31in; unicode-bidi: embed; vertical-align: baseline;">
<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">Does the Mission provide focus and inspiration?</span></span></div>
<div class="O1" style="background-color: white; color: #2a1a1a; direction: ltr; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 13.365px; margin-bottom: 0pt; margin-left: 0.81in; margin-top: 5.76pt; text-indent: -0.31in; unicode-bidi: embed; vertical-align: baseline;">
<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">Does the Mission provide criteria for strategic choices?</span></span></div>
<div style="background-color: white; color: #2a1a1a; direction: ltr; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 13.365px; margin-bottom: 0pt; margin-left: 0.38in; margin-top: 6.72pt; text-indent: -0.38in; unicode-bidi: embed; vertical-align: baseline;">
<span style="font-family: inherit;"><span style="color: #663300; font-weight: bold;">Values</span><span style="color: #663300;"> (<i><b>Guiding Principles</b></i>):</span></span></div>
<div class="O1" style="background-color: white; color: #2a1a1a; direction: ltr; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 13.365px; margin-bottom: 0pt; margin-left: 0.81in; margin-top: 5.76pt; text-indent: -0.31in; unicode-bidi: embed; vertical-align: baseline;">
<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">What is important to people?</span></span></div>
<div class="O1" style="background-color: white; color: #2a1a1a; direction: ltr; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 13.365px; margin-bottom: 0pt; margin-left: 0.81in; margin-top: 5.76pt; text-indent: -0.31in; unicode-bidi: embed; vertical-align: baseline;">
<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">How will people work together? </span></span></div>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><br /></span>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">Few quick observations:</span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><br /></span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>1). Mission is developed as a part of the strategic planning process by the senior leadership team.</b></span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b><br /></b></span>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>2). Mission should link to the organization's vision. It is a path to achieve organization's vision.</b></span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b><br /></b></span>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>3). It is critical to share the Vision, Mission, and Values widely across the entire organization including all stakeholders. This is the obligation of senior leadership team.</b></span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b><br /></b></span>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>4). When business conditions change, the organization's strategic plan should be reviewed to address changes in the environment.</b></span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b><br /></b></span>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>5). The mission should be realistic and not a pie-in-the-sky statement. </b></span><br />
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>6). The strategic plan should lead to developing key strategic initiatives and which need to be prioritized and staffed with competent people. A regular review of key strategies is essential to measure the progress and success of key strategies using a Balanced Scorecard.</b></span><br />
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">I want to share an example of Mission for the Blind Foundation for India (BFI), USA established in 1989 to support over 15 million blind people in India accounting for 1/3rd of the world's blind population. The BFI mission is: <i><b>"To prevent and cure blindness, and educate and rehabilitate permanently blind people in India".</b></i></span><br />
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">I look forward to your views on Mission of your organization.</span></div>
Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com3tag:blogger.com,1999:blog-6494033673249399581.post-24738880408216620532015-09-06T17:50:00.001-07:002015-09-06T17:50:49.096-07:00Creating a Performance Culture: What Not To Do<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">This blog post is in response to August 2015 ASQ Influential Voices topic "</span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;"><b>Creating a Performance Culture: What Not To Do"</b> written by James Lawther.</span></span><br />
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">From the <b>U. S. Baldrige perspective, enterprise-wide performance excellence is key to sustainable growth and prosperity.</b> This sounds nice on paper, however to achieve performance excellence it calls for<b> enlightened leadership</b>. When leaders surround themselves with competent and positive attitude associates, a journey of sustainable transformation begins. </span></span><br />
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">According Prof. Emeritus John P. Kotter from Harvard Business School (Change Management Guru), there is a Eight-Stage Process of Transformation Journey ("Leading Change" 2nd Edition, Harvard Business Review Press, Boston, MA, 2012). </span></span><br />
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">The Eight Stages of Transformation are: </span></span><br />
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Establishing a Sense of Urgency</span></span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Creating the Guiding Coalition</span></span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Developing a Vision and Strategy</span></span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Communicating the Change Vision</span></span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Empowering Employees for Broad-Based Action</span></span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Generating Short-Term Wins</span></span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Consolidating Gains and Producing More Change</span></span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Anchoring New Approaches in the Culture </span></span></li>
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<i style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>In the eighth stage, he suggests that a new culture will emerge which needs to be weaved into new corporate style encompassing leadership development and succession planning.</b></i><br /><div class="separator" style="clear: both; text-align: left;">
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">Here are some Don'ts for building a Performance Culture for a Sustainable Transformation:</span></div>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">Do not launch a </span></span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">change initiative without establishing a <b>sense of urgency</b> which leads to too much complacency.</span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;">Do not to proceed until you have a <b>powerful guiding coalition </b>(team) consisting of leaders at all levels.</span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>Do not create complicated or blurry</b> <b>Vision of Change</b> to be useful. Need a clear and compelling statement to be effective.</span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>Do not under-communicate the change vision</b>. Need credible communication, and a lot of it to engage hearts and minds of employees.</span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>Do not</b> <b>permit obstacles to block the new change vision.</b> Need to change organizational structure and/or performance-appraisal systems for employees to take actions.</span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>Do not hope for short-term wins</b> (passive), but must create compelling evidence (active) within six to eight months that the journey is producing expected results.</span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>Do not declare victory too soon. </b>For the entire company it may take three to ten years to sink changes deeply into the culture.</span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.85px; line-height: 20.79px;"><b>Do not neglect to anchor changes firmly in the corporate culture. </b>Reinforce specific behaviors and attitudes that helped improve performance. May require reshaping promotion criteria and succession planning.</span></li>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.85px; line-height: 20.79px;">I look forward to your views to build a performance culture.</span></span></div>
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com4tag:blogger.com,1999:blog-6494033673249399581.post-23199864726890747112015-07-30T12:41:00.001-07:002015-07-30T12:58:06.149-07:00How a Charity is Using Baldrige to Serve the Blind<div dir="ltr" style="text-align: left;" trbidi="on">
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Delighted to see a blog about use of Baldrige Performance Excellence framework and tools in non-profit (Blind Foundation for India) on Blogrige by National Institute of Standards and Technology (NIST), US Department of Commerce - courtesy Dawn M. Bailey, NIST.</div>
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The official blog for the Baldrige program. The Baldrige Program's mission is to improve the...</div>
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<a href="http://nistbaldrige.blogs.govdelivery.com/2015/07/30/how-a-charity-is-using-baldrige-to-serve-the-blind/#.Vbp98zAL998.blogger">How a Charity is Using Baldrige to Serve the Blind</a></div>
Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com1tag:blogger.com,1999:blog-6494033673249399581.post-39264346433844102672015-07-07T16:18:00.002-07:002015-07-09T21:47:36.108-07:00Baldrige Focus Quality Tools to Manage a Non-Profit Organization<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.8500003814697px; line-height: 20.7900009155273px;">This blog post is in response to June 2015 ASQ Influential Voices topic <b>"Using Quality Tools in Everyday Life".</b></span><br />
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.8500003814697px; line-height: 20.7900009155273px;"><b><br /></b></span>
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.8500003814697px; line-height: 20.7900009155273px;">In 1989, we established <b>"Blind Foundation for India (BFI)"</b> in Naperville, Illinois, USA as 501 (c) (3) charitable organization to serve over 15 million blind people in India. <b>The BFI Mission is to prevent and cure blindness and educate and rehabilitate permanently blind people in India. </b>India is home to one third of world's blind population.</span><br />
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.8500003814697px; line-height: 20.7900009155273px;">Working in the quality management area at AT&T Bell Laboratories in Naperville, IL and being familiar with the Baldrige Performance Excellence Program, we decided to use various quality tools to manage BFI right from its inception.</span><br />
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;"><b>Leadership</b> - Vision, Mission, Values, Ethics, Governance, Social Responsibility, Lean Board of Directors (6 members), PDSA</span></span></li>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;"><b>Strategic Planning</b> - SWOT Analysis, Balanced Scorecard, and Hoshin Planning</span></span></li>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;"><b>Customer Focus</b> - Voice of the Customer (VOC), single yearly update to donors (Lean)</span></span></li>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;"><b>Measurement, Analysis, and Knowledge Management </b>- Benchmarking with other non-profit organizations</span></span></li>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;"><b>Workforce Focus</b> - Recognition of Donors and Volunteers</span></span></li>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;"><b>Operations Focus</b> - Brainstorming, Affinity Diagram, Pareto Principle, Ishikawa Diagram, Lean, Continuous Quality Improvement (CQI), Process Mapping, SIPOC, Problem Solving, Medical Partner development in India</span></span></li>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;"><b>Results </b>- Feedback Reports to Donors, Gantt Chart, Critical Path Method (CPM), Risk Matrix</span></span></li>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;">Use of the above mentioned tools have served BFI well for the last <b>26 plus years</b>. So far, the BFI team has raised<b> over $4.0 million </b>and performed <b>125,000 free Cataract operations,</b> donated <b>10,000 Braille kits </b>to blind children for their education, and <b>funded 115 vans</b> to transport doctors and patients. Additionally, on the prevention front, <b>examined eyesight of over 750,000 school-going children </b>and provided necessary interventions such as eye drops, glasses, Vitamin A, and in rare cases Cataract removal. </span></span><br />
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;">For more information on BFI, visit: <a href="http://www.blindfoundation.org/">http://www.blindfoundation.org</a></span></span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #2a1a1a;">You can also listen to my TEDxIIT Chicago talk on "Exponential Power of the Gift of Giving" </span><span style="color: #2a1a1a;">at: </span></span><a href="http://www.youtube.com/watch?v=Z-fmkivYcVg&feature=share" style="background-color: white; color: #1155cc; font-family: Arial, Helvetica, sans-serif;" target="_blank">http://www.youtube.com/watch?v=Z-fmkivYcVg&feature=share</a><br />
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;">Bottom line is, quality tools find application in our day-to-day life. We need to proactively use quality tools as appropriate to achieve desired results.</span></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;">I am looking forward to your experience using quality tools in everyday life.</span></span></div>
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com0tag:blogger.com,1999:blog-6494033673249399581.post-12612223601895570442015-06-17T14:31:00.002-07:002015-06-18T07:26:00.739-07:00What's the Future of Quality?<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.8500003814697px; line-height: 20.7900009155273px;">This blog post is in response to May 2015 ASQ Influential Voices topic <b>"What's the Future of Quality?".</b></span><br />
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<span style="background-color: white; color: #333333; font-family: Georgia, 'Bitstream Charter', serif; font-size: 16px; line-height: 24px;">The </span><a href="http://futureofquality.org/?utm_source=blog&utm_medium=link&utm_campaign=communications_blog_future" style="background: rgb(255, 255, 255); border: 0px; color: #743399; font-family: Georgia, 'Bitstream Charter', serif; font-size: 16px; line-height: 24px; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank">2015 Future of Quality report</a><span style="background-color: white; color: #333333; font-family: Georgia, 'Bitstream Charter', serif; font-size: 16px; line-height: 24px;"> is entitled “Quality Throughout.” After review of the 2015 Future of Quality report, I selected <b>Health Care sector.</b> The report shares an inspiring story of Dr. Devi Shetty, a renowned cardiac surgeon and founder of <b>Narayana Health, India. </b>He offered his view of challenges facing any effort to expand care throughout the developing world (see pages 34 to 39 of 2015 Future of Quality report).</span></div>
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<span style="background-color: white; color: #333333; font-family: Georgia, 'Bitstream Charter', serif; font-size: 16px; line-height: 24px;">The Health Care sector can make tremendous strides here in the USA and also around the world. Being a student of supply chain management, <b>I would say the health care sector is a giant supply chain which is broken and needs major overhaul.</b> There are too many players in the health care supply chain including pharmaceutical and medical device companies, insurance agencies, hospitals, physicians, nurses, hospital administrators, US Food and Drug Administration (FDA), The Joint Commission (TJC), and various regulatory agencies at local, state, and federal levels. Unfortunately, the incentives are misaligned among these supply chain partners leading to local optimizations. <b>Ultimately, the real customer (patient) ends up with a lot of runaround to get proper diagnosis and needed treatment to alleviate his/her sufferings.</b></span><br />
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<span style="background-color: white; color: #333333; font-family: Georgia, 'Bitstream Charter', serif; font-size: 16px; line-height: 24px;"><b>In 2014, the US Heath Care cost was $3.8 Trillion with GDP of $17.42 Trillion. This puts the US health care cost at 21.8% of GDP. Globally, the US spends maximum amount of money on health care, however, the US health care outcomes are not the best in the world.</b></span></div>
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<span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="background-color: white; line-height: 24px;">We can learn best practices from the US Baldrige in Health Care winners since 2002. All 19 winners are listed below including their year of founding in parenthesis. Their Award Application Summaries can be used as Health Care best practices using the link provided. (</span><span style="line-height: 24px;"><a href="http://patapsco.nist.gov/Award_Recipients/index.cfm">http://patapsco.nist.gov/Award_Recipients/index.cfm</a>).</span></span></div>
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<span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"> </span></span><b><span style="text-align: justify; text-indent: -0.37in;"><span style="font-family: Wingdings;">Ø</span></span><span style="font-family: Calibri; text-align: justify; text-indent: -0.37in;">2002 – SSM Health
Care, St. Louis, MO (1872)</span></b></div>
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<b><span style="color: #333333; line-height: 24px; text-indent: -0.37in;"> </span><span style="color: #333333; font-family: Wingdings; line-height: 24px; text-indent: -0.37in;">Ø</span><span style="color: #333333; font-family: Calibri; line-height: 24px; text-indent: -0.37in;">2003 – Baptist Hospital, Inc., Pensacola, FL (1951)</span></b></div>
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<b><span style="color: #333333; font-family: Calibri; line-height: 24px; text-indent: -0.37in;"> </span><span style="font-family: Wingdings; text-indent: -0.37in;">Ø</span><span style="font-family: Calibri; text-indent: -0.37in;">2003 – Saint Luke’s Hospital of Kansas City, Kansas City, MO </span><span style="font-family: Calibri; text-indent: -0.37in;">(1882)</span></b></div>
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<b><span style="font-family: Calibri; text-indent: -0.37in;"> </span><span style="font-family: Wingdings; text-indent: -0.37in;">Ø</span><span style="font-family: Calibri; text-indent: -0.37in;">2004 – Robert Wood Johnson University Hospital Hamilton, </span><span style="font-family: Calibri; text-indent: -0.37in;">Hamilton, NJ (1940)</span></b></div>
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<b> <span style="text-indent: -0.37in;"><span style="font-family: Wingdings;">Ø</span></span><span style="font-family: Calibri; text-indent: -0.37in;">2005 – Bronson
Methodist Hospital, Kalamazoo, MI (1900)</span></b></div>
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<b> <span style="font-family: Wingdings; text-indent: -0.37in;">Ø</span><span style="font-family: Calibri; text-indent: -0.37in;">2006 – North Mississippi Medical Center, Tupelo, MS (1937)</span></b></div>
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<b><span style="font-family: Calibri; text-indent: -0.37in;"> </span><span style="font-family: Wingdings; text-indent: -35.5200004577637px;">Ø</span><span style="font-family: Calibri; text-indent: -35.5200004577637px;">2007 – Mercy Health System, Janesville, WI (1989)</span></b></div>
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<b><span style="font-family: Calibri; text-indent: -35.5200004577637px;"> </span><span style="font-family: Wingdings; text-indent: -35.5200004577637px;">Ø</span><span style="font-family: Calibri; text-indent: -35.5200004577637px;">2007 – Sharp HealthCare, San Diego, CA (1955)</span></b></div>
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<b><span style="font-family: Calibri; text-indent: -35.5200004577637px;"> </span><span style="font-family: Wingdings; text-indent: -35.5200004577637px;">Ø</span><span style="font-family: Calibri; text-indent: -35.5200004577637px;">2008 – Poudre Valley Health System, Fort Collins, CO (1925)</span></b></div>
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<b><span style="font-family: Wingdings;">Ø</span><span style="color: black; font-family: Calibri;">2009 – AtlantiCare,
Egg Harbor Township, NJ (1975)</span></b></div>
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<b><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="color: black; font-family: Calibri;">2009 – Heartland
Health, St. Joseph, MO (1984)</span></b></div>
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<b><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="color: black; font-family: Calibri;">2010 – Advocate Good
Samaritan Hospital, Downers Grove, IL </span><span style="color: black; font-family: Calibri; text-indent: -0.37in;">(1976)</span></b></div>
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<b><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="color: black; font-family: Calibri;">2011 – Henry Ford
Health System, Detroit, MI (1915)</span></b></div>
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<b><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="color: black; font-family: Calibri;">2011 – Schneck
Medical Center, Seymour, IN (1911)</span></b></div>
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<b><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="color: black; font-family: Calibri;">2011– Southcentral
Foundation, Anchorage, AK (1982)</span></b></div>
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<b><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="color: black; font-family: Calibri;">2012 – North
Mississippi Health Services, Tupelo, MS (1937)</span></b></div>
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<b><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="color: black; font-family: Calibri;">2013 – Sutter Davis
Hospital, Davis, CA (1981)</span></b></div>
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<b><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="color: black; font-family: Calibri;">2014 – Hill County
Memorial, Fredericksburg, TX (1971)</span></b></div>
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<b><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="color: black; font-family: Calibri;">2014 – St.
David’s HealthCare, Austin, TX (1924)</span></b></div>
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<span style="background-color: white; color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">The definition of Health Care Quality practiced by the above winning organizations are:</span></div>
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<b> <i style="text-indent: -0.29in;"><span style="font-family: Wingdings;">Ø</span><span style="font-family: Calibri;">Caring and Compassionate Healing</span></i><br /><i style="text-indent: -0.29in;"><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="font-family: Calibri;">Provide
the Right Care, in the Right Setting, </span><span style="font-family: Calibri;">at </span><span style="font-family: Calibri;">the Right Time, at an Affordable Cost</span></i><br /><i style="text-indent: -0.29in;"><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="font-family: Calibri;">Patient
Satisfaction/ Delight</span></i><br /><i style="text-indent: -0.29in;"><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="font-family: Calibri;">Timely
Health Care Delivery</span></i><br /><i style="text-indent: -0.29in;"><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="font-family: Calibri;">Positive
Outcomes</span></i><br /><i style="text-indent: -0.29in;"><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="font-family: Calibri;">Minimum
Adverse Incidents (Zero Defects)</span></i><br /><i style="text-indent: -0.29in;"><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="font-family: Calibri;">Reduction
in Mortality and Morbidity Rates</span></i><br /><i style="text-indent: -0.29in;"><span style="font-family: Wingdings; mso-special-format: bullet;">Ø</span><span style="font-family: Calibri;">Cost
Efficacy</span></i><br /><i style="text-indent: -0.29in;"><span style="font-family: Wingdings;">Ø</span><span style="font-family: Calibri;">Meeting
Compliance Standards</span></i></b></div>
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<span style="font-family: Calibri;">I look forward to hear your thoughts on Future of Quality in the Health Care Sector.</span><span style="background-color: white; color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"> </span></div>
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com2tag:blogger.com,1999:blog-6494033673249399581.post-69923449125975356732015-05-31T11:07:00.001-07:002015-05-31T11:07:14.026-07:00Dr Manu Vora honored with ASQ’s Ishikawa Medal for innovative contributions and achievements - Dla times<a href="http://dlatimes.com/article.php?id=46239#.VWtNx94Ly2Y.blogger">Dr Manu Vora honored with ASQ’s Ishikawa Medal for innovative contributions and achievements - Dla times</a>Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com0tag:blogger.com,1999:blog-6494033673249399581.post-40876158439555626522015-04-13T16:18:00.000-07:002015-04-13T17:54:01.871-07:00The Pros and Cons of Conferences<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 14.8500003814697px; line-height: 20.7900009155273px;">This blog post is in response to April 2015 ASQ Influential Voices topic <b>"</b></span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;"><b>The Pros and Cons of Conferences".</b></span></span><br />
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<span style="background-color: white; color: #333333; font-family: Georgia, 'Bitstream Charter', serif; font-size: 16px; line-height: 24px;">This month's question is to the quality community about the value of conferences, meetings, and in-person events. How do you decide which ones to attend? Do you stay close to home or is international travel desired or necessary? If you travel, do you go to learn, network, or both?</span><br />
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<span style="background-color: white; color: #333333; font-family: Georgia, 'Bitstream Charter', serif; font-size: 16px; line-height: 24px;">First let me share my personal experience organizing/attending conferences, meetings, and in-person events over the last 30 plus years.</span><br />
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<li><span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><i><b>AT&T Bell Labs Quality Management Retreat, New Jersey (summer 1985) - Lead Organizer:</b></i></span></span></li>
</ul>
<span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"> A two-day retreat with International Switching Systems Business Unit management </span></span><br />
<span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"> with Dr. Joseph Juran in attendance. Focus was sharing quality improvement plans </span></span><br />
<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><span style="color: #333333;"> across various divisions through various teams.</span><span style="color: blue;"> <i><b>Great success in sharing major </b></i></span></span></span><br />
<span style="color: blue; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><i><b> initiatives across entire business unit to develop synergy and encourage </b></i></span></span><br />
<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><i><b><span style="color: blue;"> networking.</span></b></i></span></span><br />
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<li><span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><b><i>AT&T Bell Labs Switching Systems Business Unit Recognition Event (fall 1992) - Lead Organizer:</i></b></span></span></li>
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<span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"> Around 6,000 employees from three countries (Netherlands, U.K., and USA) gathered </span></span><br />
<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><span style="color: #333333;"> for a 1/2 day Recognition event in Illinois. There were lot of </span><span style="color: red;"><b>logistical challenges,</b> </span></span></span><br />
<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><span style="color: #333333;"> however,</span><span style="color: blue;"> <b>the cultural issue of giving and receiving Recognition was driven </b></span></span></span><br />
<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><span style="color: blue;"><b> home </b></span></span></span><span style="color: blue;"><b><span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;">across </span></span><span style="font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">the entire work force</span></b></span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"><b> </b>under one roof.</span><br />
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<li><span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><b><i>ASQ 50th Annual Quality Congress, Chicago (AQC, now World Conference for Quality and Improvement) (May 1996) - Chair, Host Committee</i></b></span></span></li>
</ul>
<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><span style="color: #333333;"> After 3 years of </span><span style="color: blue;"><b>benchmarking of previous AQCs,</b> </span><span style="color: #333333;">our core team of 12 Member </span></span></span><br />
<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><span style="color: #333333;"> Leaders from 6 ASQ Sections in Illinois area </span><span style="color: blue;"><b>organized world-class experience </b></span></span></span><br />
<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><span style="color: blue;"><b> for over </b></span></span></span><span style="color: blue; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"><b>3,000 attendees from around the world. </b></span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">A small army of 300 ASQ </span><br />
<span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"> member volunteers </span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">made all the gusts feel at home. Our team had a simple vision </span><br />
<b style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"> "serve all guests as </b><span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><b>your </b></span></span><b style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">personal guests" </b><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">and it worked well. To date many ASQ </span><br />
<span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"> members rave about </span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">what an </span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">experience they had at the 50th AQC including </span><br />
<span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"> International Dances and </span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">Chicago Police Department Bag </span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">Pipers welcoming guests at </span><br />
<span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"> Tuesday night dinner </span><span style="font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"><span style="color: #333333;">banquet. </span><b><span style="color: blue;">These ASQ Section Leaders then started a </span></b></span><br />
<span style="font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"><b><span style="color: blue;"> Northern </span></b></span><b><span style="color: blue;"><span style="font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">Illinois Quality </span><span style="font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">Conference (NIQC) in 1998 through 2012.</span></span></b><span style="font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"><b><span style="color: blue;"> </span></b><span style="color: #333333;"> </span></span><br />
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<li><span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><b><i>ASQ Northern Illinois Quality Conferences (NIQC) - Vice Chair Technical Program and Recognition (1998-2012):</i></b></span></span></li>
</ul>
<span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"> For 15 years, four ASQ Sections (Chicago, Fox Valley, Illiana, and Northern Illinois) </span></span><br />
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<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><span style="color: #333333;"> organized a </span><b><span style="color: blue;">high-value conference</span></b><span style="color: #333333;"> with workshops to serve members and non-</span></span></span></div>
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<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><span style="color: #333333;"> members from the Mid-West area. There was</span><b><span style="color: blue;"> tremendous teamwork</span></b><span style="color: #333333;"> among </span></span></span></div>
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<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><span style="color: #333333;"> sections </span></span></span><span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;">and </span></span><span style="font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"><span style="color: #333333;">the conferences were well </span><b><span style="color: blue;">managed both financially and </span></b></span></div>
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<span style="font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"><b><span style="color: blue;"> technically</span></b><span style="color: #333333;">. All </span></span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">NIQCs </span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">were in </span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">black (a record for any ASQ conferences) and serve </span></div>
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<span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"> the </span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">community for </span><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">a </span><span style="font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"><span style="color: #333333;">long time providing </span><b><span style="color: blue;">great networking opportunities.</span></b></span></div>
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<ul style="text-align: left;">
<li><span style="color: #333333; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;"><b><i>ASQ Peru International Quality Congress - Chair Technical Program (2011, 2013, 2015):</i></b></span></li>
</ul>
<span style="color: #333333; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"> In Lima, Peru starting in 2011, every two years an International Quality Congress is </span></span></div>
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<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><span style="color: #333333;"> held attracting over 180 attendees from industry and academia. </span><b><span style="color: blue;">This</span></b> <b><span style="color: blue;">high-value </span></b></span></span></div>
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<span style="color: blue; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><b> congresses provide excellent opportunity to learn from global thought </b></span></span></div>
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<span style="color: blue; font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;"><b> leaders and offer </b></span></span><b style="color: blue; font-family: Georgia, 'Bitstream Charter', serif; line-height: 24px;">networking opportunities to quality professionals.</b></div>
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<span style="font-family: Georgia, Bitstream Charter, serif;"><span style="line-height: 24px;">Let me summarize Pros and Cons for organizing conferences, meetings, and in-person events.</span></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;"><b>Pros:</b></span></span><br />
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><b>Face-to-face Knowledge Sharing </b></span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><b>Professional Networking opportunities</b></span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><b>Fostering teamwork among volunteer organizers</b></span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><b>Serve members and non-members though value addition</b></span></span></li>
</ul>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14.8500003814697px; line-height: 20.7900009155273px;"><b>Cons:</b></span></span><br />
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><b>Logistics management challenges</b></span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><b>Fiscal management challenges</b></span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><b>Understanding attendee expectations for value-added events</b></span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><b>Project management challenges</b></span></span></li>
</ul>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;">Personally, I attend many face-to-face events globally as well as leverage technology (Google Hangouts and Webinars) for free knowledge transfer to engineering students and quality professionals in India. For more information see the following links at:</span></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><a href="https://www.blogger.com/goog_665575602"><br /></a></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><a href="http://iit.org/blog/2015/03/15/free-knowledge-transfer-using-technology/" target="_blank">http://iit.org/blog/2015/03/15/free-knowledge-transfer-using-technology/</a></span></span><br />
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><br /></span></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><a href="http://www.itbhuglobal.org/chronicle/archives/2015/03/letter_sent_by.php" target="_blank">http://www.itbhuglobal.org/chronicle/archives/2015/03/letter_sent_by.php</a></span></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><br /></span></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;">I look forward to learning from your experiences.</span></span></div>
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com2tag:blogger.com,1999:blog-6494033673249399581.post-55431031900160254942015-03-29T17:50:00.000-07:002015-03-30T10:55:23.032-07:00Encourage the Next Generation of STEM Professionals<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7900009155273px;"><span style="font-weight: normal;">This blog post is in response to March 2015 ASQ Influential Voices topic</span><b> "</b></span><span style="line-height: 1.3em;"><b>Encourage the Next Generation of STEM Professionals".</b></span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 1.3em;"><b><br /></b></span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 1.3em;">To start with let me include my blog post on Science, Technology, Engineering, and Mathematics (STEM) from February 14, 2012 here -</span></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 20.7999992370605px;"><a href="http://voraonquality.blogspot.com/2012/02/stem.html">http://voraonquality.blogspot.com/2012/02/stem.html</a>.</span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #2a1a1a; line-height: 18.8999996185303px; text-align: justify;">Personally, I strongly believe in nurturing math and science skills with youngsters in K-12. Once they see the value and impact of it in real life, they will continue to take interest in those subjects. </span><br style="color: #2a1a1a; line-height: 18.8999996185303px; text-align: justify;" /><br style="color: #2a1a1a; line-height: 18.8999996185303px; text-align: justify;" /><span style="color: #2a1a1a; line-height: 18.8999996185303px; text-align: justify;">With a strong foundation in math and science, youngsters will be equipped with necessary skills to enter engineering and technology fields. To survive and thrive in the global economy, STEM is extremely important.</span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #2a1a1a; line-height: 18.8999996185303px; text-align: justify;"><b>Importance of STEM in India:</b></span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #2a1a1a; line-height: 18.8999996185303px; text-align: justify;">In 1947, after gaining independence from the United Kingdom, India needed to develop its own industries. To achieve this objective, the <b>Indian Institute of Technology (IITs). </b>were created.<b> </b>In 1951, the first IIT opened in Kharagpur in West Bengal followed by Bombay, Maharashtra (1958), Kanpur, Uttar Pradesh and Madras, Tamil Nadu (1959), and Delhi (1963). Over the years more IITs were added and currently there are 16 IITs with 10,000 seats.</span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 18.8999996185303px; text-align: justify;">In India, IITs </span><span style="line-height: 22.3999996185303px;">are autonomous public </span></span><span style="font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;">institutes of higher education. They are governed by the </span><i style="font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;">Institutes of Technology Act, 1961</i><span style="font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;"> which has declared them as <i>"institutions of national</i></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;"><i>importance", </i></span><span style="font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;">and lays down their powers, duties, framework for governance, etc.</span><span style="font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;"> The Institutes of Technology Act, 1961 lists sixteen institutes located at Bhubaneswar, Chennai, Delhi, Gandhinagar, Guwahati, Hyderabad, Indore, Jodhpur, Kanpur, Kharagpur, Mandi, Mumbai, Patna, Ropar, Roorkee and Varanasi. Each IIT is an autonomous institution, linked to the others through a common IIT Council, which oversees their administration. The IITs award degrees ranging from B. Tech. to Ph.D. </span><span style="color: #252525; font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;">The IITs have a common admission process for undergraduate admissions. It was called </span><a class="mw-redirect" href="http://en.wikipedia.org/wiki/IIT-JEE" style="background-attachment: initial; background-clip: initial; background-image: none; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #0b0080; font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px; text-decoration: none;" title="IIT-JEE">IIT-JEE</a><span style="color: #252525; font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;">, which was replaced by Joint Entrance Examination in 2013.</span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #252525; line-height: 22.3999996185303px;">In April 2014 over <b>1,356,000</b> students appeared for JEE (Main) of which 128,000 qualified for JEE (Advanced) competing for <b>10,000 seats</b> in 16 IITS (<b>overall 0.74% Admit rate, </b>which is much tougher than prestigious schools in the US). Those who could not get into IITs, go to 30 National Institutes of Technology (NITs) and other engineering colleges.</span></span></div>
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<span style="color: #252525; font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;">These centrally funded IITs are heavily subsidized (80%) by the Indian Government. Graduates from the IITs have spread out globally making outstanding contributions in engineering, science, and allied fields.</span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #252525; line-height: 22.3999996185303px;">I was fortunate to study chemical engineering at the Banaras Hindu University (BHU) now 16th IIT (BHU), Varanasi. After my B. Tech., I joined the Illinois Institute of Technology in Chicago to complete my graduate work with M.S. and Ph.D. in chemical engineering. After working for few years in the industry, I realized the value of business education and obtained my MBA in marketing management from the Keller Graduate School of Management in Chicago. I personally believe engineers need to understand business aspects to make bigger contributions. Hence, exposure to business courses during engineering studies is beneficial to both industry and the individual.</span></span></div>
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<span style="color: #252525; font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;">In summary, in India there is a national mandate to develop STEM professionals by providing opportunities through education funded by the Government. With this STEM emphasis, India has achieved a top place in information technology field.</span><br />
<span style="color: #252525; font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;"><br /></span>
<span style="color: #252525; font-family: Arial, Helvetica, sans-serif; line-height: 22.3999996185303px;">I came across an article from Harvard Business Review (March 24, 2015) by Joan C. Williams entitled <i style="font-weight: bold;">"The 5 Biases Pushing Women Out of STEM"</i>. The article is talking about biases, and not pipeline issues or personal choices, pushing women out of science - and that bias plays differently depending on a women's race or ethnicity.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #252525; line-height: 22.3999996185303px;">I look forward to your personal experience with STEM.</span></span></div>
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com0tag:blogger.com,1999:blog-6494033673249399581.post-89203780586914299872015-02-12T16:55:00.001-08:002015-02-12T18:57:46.385-08:00Why Should Quality “Go Global”?<div dir="ltr" style="text-align: left;" trbidi="on">
<h1 class="entry-title" style="background: rgb(255, 255, 255); border: 0px; clear: both; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; font-size: 21px; line-height: 1.3em; margin: 0px; padding: 0px; vertical-align: baseline;">
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 20.7900009155273px;"><span style="font-weight: normal;">This blog post is in response to February 2015 ASQ Influential Voices topic </span><b>"</b></span><span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;"><b>Why Should Quality "Go Global"?"</b></span></h1>
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;"><b><br /></b></span></div>
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">ASQ's mission statement talks about increasing the use of and impact of quality in response to the diverse needs of the world. In my humble opinion, we need to <b>do more,</b> throughout the world, to accomplish that mission.</span></div>
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;"><b><br /></b></span>
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">Here is my logic for <b>'Why'</b>:</span><br />
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<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;">In the 21st Century, globalization is the name of the game. An organization cannot survive and prosper, if it is only US focused.</span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Need for good education, proper healthcare, and responsive government are universal.</b></span></span></li>
</ul>
<ul style="text-align: left;">
<li>With limited global resources, need exists to ensure people's livelihood through economic prosperity.</li>
</ul>
<ul style="text-align: left;">
<li>We are polluting the world (air, land, water) faster than our forefathers did.</li>
</ul>
<ul style="text-align: left;">
<li>World is constantly in turmoil due to barbaric and uncivilized behavior of few people and groups.</li>
</ul>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><br /></span></span>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;">Here is my logic for<b> 'What'</b> should be done:</span></span></div>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;">Take a case of global supply chains. In the globalized scenario, the key players of the supply chain (suppliers, manufacturers, distributors, retailers, and customers) could be anywhere in the world. <b><i>When these key players integrate quality management to optimize their entire supply chains, they will achieve best performance for their supply chains. </i></b></span></span></li>
</ul>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><i>There is a need to skillfully integrate quality management with supply chain management to create innovative products/services to provide for the global citizens. <b>ASQ should promote the use of Baldrige Performance Excellence Criteria for better management of global supply chains.</b></i></span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;">Quality is a common denominator for providing access, containing cost, and ensuring best outcomes in education, healthcare, and government sectors. <b><i>ASQ should act as a catalyst to share best practices in all sectors globally.</i></b></span></span></li>
</ul>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b><i>For Economic prosperity, ASQ should promote effective and efficient deployment of ISO 9001 Standards globally.</i></b></span></span></li>
</ul>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b><i>For Environmental stewardship, ASQ should promote effective and efficient implementation of ISO 14001 Standards universally.</i></b></span></span></li>
</ul>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b><i>For Social Responsibility, ASQ should disperse effective and efficient use of ISO 26000 Standards for good governance and promote spirit of cooperation and collaboration among 7 billion people on this earth.</i></b></span></span></li>
</ul>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><br /></span></span>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;">Here is<b> 'How'</b> we can carry the <b>"Quality Torch"</b> forward <b>collectively and individually: </b></span></span><br />
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Education Sector: </b>ASQ India in collaboration with IIT (BHU) Varanasi, IIT BHU Global Alumni Association (IBGAA), and Business Excellence, Inc., USA we initiated a <b>Free Knowledge Transfer Using Technology (Google Hangouts)</b>. Under this initiative a 12 session <i><b>Leadership Excellence Series (LES)</b></i> was unveiled in August 2014 to impart soft skills and quality management principles/practices to India's top 1% of youth in engineering college. The resultant YouTubes are shared widely with 6,500 students, faculty, and administration at the IIT (BHU) campus.</span></span></li>
</ul>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"> </span></span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"><a href="https://www.linkedin.com/pulse/20140822213201-1800896-knowledge-transfer-via-google-hangout?trk=mp-reader-card"><span style="font-size: xx-small;">https://www.linkedin.com/pulse/20140822213201-1800896-knowledge-transfer-via-google-hangout?trk=mp- reader-card</span></a></span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><span style="line-height: 19.5px;"><br /></span></span></span>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;"><span style="font-size: x-small;"> </span></span></span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: xx-small;"><span style="line-height: 19.5px;"><a href="https://www.linkedin.com/pulse/20140902040132-1800896-successful-launch-of-iit-bhu-asq-india-leadership-excellence-series">https://www.linkedin.com/pulse/20140902040132-1800896-successful-launch-of-iit-bhu-asq-india-leadership-excellence-series</a> </span></span><br />
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Healthcare Sector: </b>In 1989, we established Blind Foundation for India (BFI) with a mission to prevent and cure blindness as well as provide education and rehabilitation to over 15 million visually challenged people in India. This staggering number translates to one out of three blind people in the world residing in India. </span></span></li>
</ul>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"> Refer to my April 13, 2013 TEDxIIT Chicago Talk on <i><b>"Exponential Power of the </b></i></span></span><br />
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><i><b> Gift of </b></i></span></span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><i><b>Giving" </b></i>at </span></span><a href="http://www.youtube.com/watch?v=Z-fmkivYcVg&feature=share" style="background-color: white; color: #1155cc; font-family: Arial, Helvetica, sans-serif;" target="_blank">http://www.youtube.com/watch?v=Z-fmkivYcVg&feature=share</a><span style="color: #1155cc; font-family: Arial, Helvetica, sans-serif;"> </span><br />
<ul>
<li><b>Government Sector: </b>Refer to <span style="background-color: white; color: #333333; font-family: Helvetica, Arial, sans-serif; line-height: 40px; text-align: center;">ASQ™ TV - Quality and Indian Government at: </span><span style="color: #333333; font-family: Helvetica, Arial, sans-serif; line-height: 40px;"> </span><span style="color: #333333; font-family: Helvetica, Arial, sans-serif; font-size: xx-small;"><span style="line-height: 40px;"><a href="https://www.linkedin.com/pulse/20141003192404-1800896-asq-tv-quality-and-indian-government?trk=mp-reader-card">https://www.linkedin.com/pulse/20141003192404-1800896-asq-tv-quality-and-indian-government?trk=mp-reader-card</a></span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="font-family: Arial, Helvetica, sans-serif;"><b>Social Responsibility: </b> </span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;">On April 7, 2013 gave my TEDxIIT BHU Varanasi, India Talk on </span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;"><b style="font-style: italic;">"Leveraging Social Responsibility to Unite the World"</b> at </span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;"><span style="font-size: 15px;"> </span></span></span><span style="background-color: white; color: #1155cc; font-family: Arial, Helvetica, sans-serif;"><a href="https://www.youtube.com/watch?v=94kXi9WTl04" style="background-color: white; color: #1155cc;" target="_blank">https://www.youtube.com/watch?v=94kXi9WTl04</a></span></li>
</ul>
ASQ and quality professionals have treasure trove of knowledge which needs to be disseminated to uplift citizens of the world for economic prosperity, environmental stewardship, and peaceful coexistence.<br />
<br />
I look forward to learn from your perspectives and practical experience in making Quality Global.</div>
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</div>
Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com2tag:blogger.com,1999:blog-6494033673249399581.post-26873408204028932782015-01-25T17:57:00.001-08:002015-01-25T17:57:29.696-08:00Finding Inspiration from Quality Leaders<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 20.7900009155273px;">This blog post is in response to January 2015 ASQ Influential Voices topic <b>"</b></span><span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;"><b>Finding Inspiration from Quality Leaders?"</b></span><br />
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">In my journey of excellence I have come across several leaders who influenced my thought process.</span><br />
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">Here are few of them whose teachings inspired me including lessons I have learned from each one of them.</span><br />
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">1). <b>Late Prof. Gopal Tripathi,</b> Head of Department, Chemical Engineering & Technology, IIT (BHU), Varanasi, UP, India</span><br />
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">I had my good fortune to study from a Giant in the field of chemical engineering whose contributions made a great impact for chemical engineering education in post-Independent India.</span><br />
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">Lessons Learned: </span><br />
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<ul style="text-align: left;">
<li><b style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;">Subject Mastery </b><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;">- He shared his deep technical knowledge in an engaging ways. He was an inspiration to kindle my interest in teaching. It is my pleasure to teach quality management and operations management as an adjunct faculty in business schools in USA and India for the last 22 years.</span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Humility - </b>He had photographic memory and would always greet students by their name. He is my role model to keep me grounded throughout my life.</span></span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;"> </span></li>
</ul>
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">2).<b> Prof. Darsh Wasan,</b> Motorola Chair Professor in Chemical Engineering and Vice President, Illinois Institute of Quality (IIT), Chicago, Illinois, USA</span><br />
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">After coming to the United States for my graduate work at IIT Chicago, I was privileged to work with Prof. Darsh Wasan for my research work. He is an eminent academician and a researcher blazing new trails in the field of surface phenomena and chemical engineering.</span><br />
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">Lessons Learned:</span><br />
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<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Focus: </b>He would communicate with students to remain focused whether conducting research or writing reports and proposals. He had exacting standards and high expectations. I have learned the importance of simple communication, focus, and setting high expectations of everyone I interact with including my family members and friends.</span></span></li>
</ul>
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<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Networking:</b> I witnessed his extraordinary networking abilities connecting with professionals. I learned a life-long lesson to keep building my network. It has served me well, both professionally and personally.</span></span></li>
</ul>
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">3).<b> Mr. John Delatore, </b>Retired<b> </b>Director, International Switching Systems Engineering, AT&T Bell </span><span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">Laboratories, Naperville, Illinois, USA</span><br />
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">I worked with Mr. John Delatore in Systems Engineering at AT&T Bell Laboratories. He provided extra-ordinary support for quality planning and implementation initiatives in the International Switching Systems Engineering Division.</span><br />
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;">Lessons Learned:</span><br />
<br />
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Visionary: </b>He spearheaded quality planning and implementation initiatives from grounds up. His vision and foresight to bring the best practices from both within and outside of AT&T to benefit the organization was par excellence. I learned how to leverage best practices and always stay focused on the improvement journey.</span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Caring: </b>He had very high standards, however, he would always care and support his people. I learned the importance of caring for people and provide required support when leading projects.</span></span></li>
</ul>
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">4). <b>Late Dr. Hans Bajaria,</b> ASQ Medalist and ASQ Fellow, Dearborn Heights, Michigan, USA</span></div>
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">I had a pleasure to interact with late Dr. Hans Bajaria for over a decade. He was a great ambassador for quality management. With his keen insights he served his clients well globally. </span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;">Lessons Learned: </span></div>
<br />
<ul style="text-align: left;">
<li><b style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;">Innovation: </b><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;">He used to look for innovative ways to tackle customer issues. I learned from him how to be customer focused and find end-to-end solutions in an innovative ways. </span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Boldness: </b>As a subject matter expert, he would speak his mind challenging conventional wisdom. I learned how to present a counter-point with conviction to persuade others about the merit of my proposal.</span></span></li>
</ul>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><br /></span></span><span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">5). <b>Mr. Ron Kingen</b>, Past President and Chair of ASQ, President, CVI Group, LLC, Racine, Wisconsin, USA</span><br />
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 1.3em;">It has been a delight to interact with Mr. Ron Kingen, the past President and Chair of ASQ for over 25 years. First at the ASQ Certification Board, then at ASQ Board level including the ASQ Capital Campaign.</span><br />
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;">Lessons Learned:</span><br />
<br />
<ul>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Inclusiveness: </b>He is a role model for inclusiveness. Working on a variety of teams, his insight to engage members from different background is outstanding. I learned a simple lesson on working with diverse group of people to achieve best project results. </span></span></li>
</ul>
<ul>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Respect for People: </b>He exhibits tremendous respect for everyone he interacts with. I have learned from him how to be a professional and respect everyone, irrespective of their viewpoints or positions.</span></span></li>
</ul>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;">6). <b>Mr. Navin Dedhia, </b>Past Member of ASQ Board, San Jose, California, USA</span></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;">I have a pleasure to interact with Mr.Navin Dedhia for over 25 years at ASQ at the ASQ Certification Board, ASQ International Chapter Member Advancement Team, ASQ Capital Campaign, and ASQ Fellow Process Coach Team.</span></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;">Lessons Learned:</span><br />
<br />
<ul>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Global Focus: </b>He was Chair/Trustee of the ASQ International Chapter for over 18 years. He </span></span>nurtured involvement from the International quality community
which paved the way for ASQ to become ASQ Global. My lesson is how to look beyond the US borders to add value for global ASQ members. </li>
</ul>
<ul>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 15px; line-height: 19.5px;"><b>Mentoring: </b>Has has mentored generation of quality professionals globally in a most effective way. His mentoring contributions are phenomenal. I learned a lesson from him on becoming a mentor to other quality professionals.</span></span></li>
</ul>
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<span style="background-color: white; color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 19.5px;">I look forward to hear about your views on this topic.</span></div>
</div>
</div>
Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com4tag:blogger.com,1999:blog-6494033673249399581.post-22555221621802960142015-01-06T13:49:00.001-08:002015-01-06T13:49:29.573-08:00Is Quality Ambitious Enough?<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="background-color: white; color: #2a1a1a; line-height: 20.7900009155273px;">This blog post is in response to December 2014 ASQ Influential Voices topic <b>"</b></span><span style="background-color: white; color: #2a1a1a; line-height: 1.3em;"><b>Is Quality Ambitious Enough?"</b></span></span><br />
<span style="background-color: white; color: #2a1a1a; line-height: 1.3em;"><b><span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></b></span>
<span style="background-color: white; line-height: 1.3em;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #2a1a1a;">Personally, I believe </span><b>Quality is Not Ambitious Enough</b>.<span style="color: #2a1a1a;"> </span></span></span><br />
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<span style="background-color: white; line-height: 1.3em;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #2a1a1a;">Here are my thoughts on issues and opportunities to make quality more ambitious:</span></span></span><br />
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<span style="background-color: white; line-height: 1.3em;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #2a1a1a;"><b>Issues:</b></span></span></span><br />
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;">We the quality professionals have not done a good job selling the value of quality to the C Suite. Hence, the <b>Quality Department is a Cost Center rather than Value Center. </b>Too often we hear stories of organizations dismantling quality departments when times are tough. </span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;">Everyone wants quality, however, in majority of organizations there is <b>no underlying mechanisms to create and sustain quality, </b>other than delegating work to quality department. </span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;"><i>Executives are busy drawing strategies and rest of the management is busy in day-to-day affairs. <b>Quality is an afterthought. </b></i></span></span></li>
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;">There is a<b> lack of single-minded focus in instilling quality</b> in <b>Education </b>(K-12, undergraduate, graduate, and post-graduate levels),<b> Healthcare</b> (physicians, nurses, administrators, hospitals, nursing homes, etc.), <b>Government </b>(local, state, and federal levels), <b>Non-profits, Manufacturing, Service, and Small Businesses.</b></span></span></li>
</ul>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;"><b>Opportunities:</b></span></span></div>
<div>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;">Each one of us rededicate ourselves to <b>sell the value of quality to our top management </b>in any organization we work in.</span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;">In an organization wherever we serve, ensure we help<b> build necessary mechanisms to create and sustain quality.</b></span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;">Provide <b>input to our executives for their strategy formulation to build quality in the strategic plan</b> so that they can drive quality from the top. <b>Reinforce quality value proposition for the middle management </b>and get their engagement to move the quality forward. </span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;">In various sectors such as <b>Education, Healthcare, Government, Non-Profits, Manufacturing, Service, and Small Businesses, </b>volunteer your time and talent as appropriate. Start instilling importance and value of quality at all levels of organizations. As a <b>quality professional be a champion or catalyst for the cause of quality rather than become a police person focusing on compliance only.</b></span></span></li>
</ul>
<ul style="text-align: left;">
<li><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 19.5px;">Here are my personal actions in making quality ambitious in various sectors:</span></span></li>
</ul>
<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> <b> Education:</b> Sharing Baldrige Performance Excellence Framework at K-12, </span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> Undergraduate, and Graduate levels. Initiated Google Hangout for free knowledge </span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> transfer at various educational institutes in India to strengthen soft skills and exposure </span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> to quality management principles and practices.</span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> </span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> </span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> <b>Government: </b>Shared Baldrige Performance Excellence Framework at local, state, </span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> and International levels.</span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"><br /></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> <b>Manufacturing: </b>Leading a Knowledge Sharing Series for a very </span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;">reputable </span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;">Corporate </span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> House </span><span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;">in India in collaboration with ASQ India.</span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"><br /></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> <b>Non-Profits: </b>Personally instilled quality discipline in managing a non-profit (Blind </span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> Foundation for India) for over 25 years.</span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"><br /></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> <b> Service: </b>Championed use of Baldrige in organizations for significant transformations.</span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"><br /></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> <b> Small Businesses: </b>Shared best practices and outstanding frameworks to benefit </span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"> them in quality improvement.</span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;"><br /></span></div>
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<span style="color: #2a1a1a; font-family: Arial, Helvetica, sans-serif; line-height: 19.5px;">I look forward to hear your views on this topic.</span></div>
</div>
Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com2tag:blogger.com,1999:blog-6494033673249399581.post-64289524089126506992014-11-21T15:07:00.002-08:002014-11-21T17:43:37.392-08:00Leadership and Quality Professionals<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="font-family: inherit;">This blog post is in response to November 2014 ASQ Influential Voices topic <b>"</b></span><span style="background-color: white; font-family: inherit; line-height: 1.3em;"><b>Is Every Quality Professional a Leader?"</b></span><br />
<span style="background-color: white; font-family: inherit; line-height: 1.3em;"><b><br /></b></span>
<span style="background-color: white; font-family: inherit; line-height: 1.3em;">I would start by defining leadership, leadership quotes, leadership versus management, leadership core competencies, some examples of great leaders, and </span>leadership paradigm.<br />
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Then I will share my personal quality journey to stress the importance of leadership in all aspects of work (corporate, academic, professional, and not-for-profits).<br />
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<b>Leadership Definition:</b><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg4oSVfxyRIYbetpBFCgnjct15p95S8hW_TVYgXIpn1bH2l5AcRpm88b5VnUHHa7YlZZ0vmaUJP-93kg80QsuFHS0D9CeAWEG2VqlfhAmU6RmO7ThmgFqMxDyfUjwPvdFg3vryn3ITKw4W6/s1600/Leadership+9.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg4oSVfxyRIYbetpBFCgnjct15p95S8hW_TVYgXIpn1bH2l5AcRpm88b5VnUHHa7YlZZ0vmaUJP-93kg80QsuFHS0D9CeAWEG2VqlfhAmU6RmO7ThmgFqMxDyfUjwPvdFg3vryn3ITKw4W6/s1600/Leadership+9.jpg" height="480" width="640" /></a></div>
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<b>Leadership Quotes:</b></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjS34PCZCtZ5eEo69YMjdNHVkK4W9TuntWmFsLILMrJ3lovxGIjRmGJL8H3ocLDopDDuj92uxomvfsmW2H2kcvJzyi8s4ZZPTl-mixIXLFgFAvp3bgxctUstxE1MxzKyDnOSPbuVGOtYaMd/s1600/Leadership+1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjS34PCZCtZ5eEo69YMjdNHVkK4W9TuntWmFsLILMrJ3lovxGIjRmGJL8H3ocLDopDDuj92uxomvfsmW2H2kcvJzyi8s4ZZPTl-mixIXLFgFAvp3bgxctUstxE1MxzKyDnOSPbuVGOtYaMd/s1600/Leadership+1.jpg" height="481" width="640" /></a></div>
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<b>Leadership versus Management:</b></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiC53e1sI5B3eS-3xge3sFuU_j7Z69cySJguDkfVYKVMC64ZPy-V0hpN8kEUjv0cwowYXgaZ16y0rffHiXqYdk9EeRArByDuHZ7SrmwEucOwzBU-nEKrgjlp6OKiwgQhN8r78SXzs579WeI/s1600/Leadership+2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiC53e1sI5B3eS-3xge3sFuU_j7Z69cySJguDkfVYKVMC64ZPy-V0hpN8kEUjv0cwowYXgaZ16y0rffHiXqYdk9EeRArByDuHZ7SrmwEucOwzBU-nEKrgjlp6OKiwgQhN8r78SXzs579WeI/s1600/Leadership+2.jpg" height="482" width="640" /></a></div>
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<b>Leadership Core Competencies:</b></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhzWuZoC5FQf-OqUfr77gvstOQQk4XXSrQ6fAihwrGyLek87uEF1YfoGJYs2T8F61wSWKjZkBIbyvnqj9yRVGFbjDK3aAr3CyY7aEka-wklzf2QHgFuXCUpNLGBTfmdmYjbkZPGBrnFd_5O/s1600/Leadership+8.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhzWuZoC5FQf-OqUfr77gvstOQQk4XXSrQ6fAihwrGyLek87uEF1YfoGJYs2T8F61wSWKjZkBIbyvnqj9yRVGFbjDK3aAr3CyY7aEka-wklzf2QHgFuXCUpNLGBTfmdmYjbkZPGBrnFd_5O/s1600/Leadership+8.jpg" height="482" width="640" /></a></div>
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<b>Great Leaders (Some Examples):</b></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgX81qQ8WO7aa4pLeZMu4gLoIOOuTbbYLm5QmI7OA2npWIr5_hVK2OMV2qonS1oxLN9DVg9U1DPP8y861Wr7PlLKsO1y6SY89u_R4bTgNe4sye6rjdpbPlA3ow4MtODrZXb8JGWP-cSMMxf/s1600/Leadership+3.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgX81qQ8WO7aa4pLeZMu4gLoIOOuTbbYLm5QmI7OA2npWIr5_hVK2OMV2qonS1oxLN9DVg9U1DPP8y861Wr7PlLKsO1y6SY89u_R4bTgNe4sye6rjdpbPlA3ow4MtODrZXb8JGWP-cSMMxf/s1600/Leadership+3.jpg" height="482" width="640" /></a></div>
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<b>Leadership Paradigm:</b></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjIX1SFtYdPOXQ1JhrPaiC5InLm6GJaCtcPvEhE4WINpI56cBL3unjvrdKvHxZp4-l1zHVQ6cLz5Ex3Fr1_NkpwHRnUSKK3vDPuBUNKUNbvVJ8AjdUO8ynPIAh46qeH8Zmu2FuyW2p598BA/s1600/Leadership+Paradigm.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjIX1SFtYdPOXQ1JhrPaiC5InLm6GJaCtcPvEhE4WINpI56cBL3unjvrdKvHxZp4-l1zHVQ6cLz5Ex3Fr1_NkpwHRnUSKK3vDPuBUNKUNbvVJ8AjdUO8ynPIAh46qeH8Zmu2FuyW2p598BA/s1600/Leadership+Paradigm.jpg" height="480" width="640" /></a></div>
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Let me briefly elaborate on the Leadership Paradigm shown above. Rare are the <b>Servant Leaders</b> who sacrifice and provide service to others (e.g., Abraham Lincoln, Mahatma Gandhi, Nelson Mandela, etc.). Most of the enlightened C level executives are <b>Value Leaders</b>. They focus on organization's growth and profit.<b> Knowledge Leaders </b>are generally educators who care for and share their knowledge with those who they come in contact with. Then finally there is <b>Position Leadership.</b> These are generally front to middle level managers (and sometimes C levels), who wield undesirable influence in the path to progress for an organization. </div>
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Now I will highlight my quality journey and importance of leadership in various roles to be effective (For-Profit, Academic, Professional Organizations, and Not-for-Profit organizations).</div>
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<b>For-Profit Organizations (40 years):</b></div>
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<li>Served in a number of corporations at various levels to promote the mission of quality and excellence. </li>
<li>Took extensive leadership and quality management training while working with AT&T Bell Laboratories.</li>
<li>Worked with senior leadership teams to elevate importance of quality including global clients.</li>
<li>Served as a champion/catalyst to raise the flag for quality using leadership skills acquired over the years.</li>
</ul>
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<b>Academics (21 years):</b></div>
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<ul style="text-align: left;">
<li>Currently associated with 33 educational institutions globally.</li>
<li>Teach courses in quality management, operation management, leadership excellence, supply chain management, project management, risk management, etc. at graduate level.</li>
<li>Continue to refine my leadership and subject matter knowledge by reading articles from Harvard Business Review, MIT Sloan Management Review, McKinsey Quarterly, etc.</li>
<li>Continue to learn new practices through students/professionals from various domains.</li>
</ul>
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<b>Professional Organizations (30 years):</b></div>
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<li>Honor to serve at ASQ in various leadership capacity since 1988.</li>
<li>Served in leadership roles at ASQ Chicago Section, Regional, National, and International levels. Led number of strategic initiatives for ASQ including Capital Campaign and Volunteer Leader Recognition process. Served as a Site Committee Chair for ASQ's 50th Annual Quality Conference (now World Conference for Quality and Improvement). Also led ASQ Certification Process Improvement initiative.</li>
<li>Currently serve in advisory capacity at ASQ India promoting quality mission in education, health care, government, and corporate world.</li>
<li>Served in lead capacity at Information Integrity Coalition. Also served as a Chief Judge for the Illinois Team Excellence Award Program for seven years 91993-1999). From 2006-2010 served as a Chair of the Illinois Institute of Technology's Alumni Awards Program Judge's Committee.</li>
</ul>
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<b>Not-for-Profit Organizations (44 years):</b></div>
<div style="text-align: left;">
<ul style="text-align: left;">
<li>Honor to serve and lead the Blind Foundation for India (BFI) since 1989.</li>
<li>The BFI is supporting over 15 million blind people in India through prevention, cure, education, and rehabilitation.</li>
<li>Served as Honorary Executive Director with GOSUMEC Foundation, USA to support Seth G. S. Medical College and K. E. M. Hospital in Mumbai, India,</li>
<li>Served as a Chair of the AT&T Bell Laboratories' Save the Children Holiday Fund Drive from 1985 to 1999 sponsoring 50 children in 20 countries around the world.</li>
</ul>
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In summary, from my personal experience I can unequivocally stress the need for leadership for all quality professionals to be effective in adding positive value in any setting.</div>
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I would love to hear your perspective on this topic.</div>
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</div>
Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com6tag:blogger.com,1999:blog-6494033673249399581.post-30973997605209932012014-10-28T19:51:00.001-07:002014-10-30T12:40:14.909-07:00Formula for Member and Volunteer Recruitment and Retention<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #2a1a1a; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 15px; line-height: 20.7900009155273px;">This blog post is in response to the October 2014 ASQ Influential Voices topic, </span><b><span style="background-color: white; color: #2a1a1a; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 15px; line-height: 20.7900009155273px;">"</span><span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;">Recruiting Members and Volunteers Amid a Changing Landscape".</span></b><br />
<b><span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;"><br /></span></b>
<span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;">For any professional organization recruiting and retaining members and volunteers is a big challenge. However, this challenge is no different than organizations recruiting and retaining employees. Therefore, we can take a cue from the Human Resources (HR) area on how to effectively recruit and retain members and volunteers.</span><br />
<span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;"><br /></span>
<span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;">For the HR side let us explore an employee engagement model (<i><b>"Managing Human Capital"</b></i>)* -<b> <i>Recruitment + Participation + Recognition + Development --> Retention (RPRDR). </i></b>Let us expand the RPRDR model as follows:</span><br />
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<ul style="text-align: left;">
<li><span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;"><b>Recruitment - </b>Hire for attitude and positive spirit (see Gallup's book <i><b>"First Break All the Rules")</b></i>** - Talent, Expectations, Strength's Focus, and Right Fit</span></li>
<li><span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;"><b>Participation - </b>Need Orientation, Mentoring, Teamwork Opportunities, and Meeting M</span><span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;">anagement </span></li>
<li><span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;"><b>Recognition - </b>Motivate employees through Recognition and Suggestion processes. Use Theory of Strengths (Focus on Strengths and Manage Weaknesses)</span></li>
<li><span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;"><b>Development - </b>Offer Continuous Education & Training, Coaching, and Performance feedback</span></li>
<li><span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;"><b>Retention - </b>Practice A to Z of <i><b>"Love 'Em or Lose 'Em" </b></i>#</span></li>
</ul>
<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">* Manu K. Vora (2005). Managing Human Capital, Book Chapter, <i>Six Sigma for Transactions and Service, </i>McGraw-Hill, New York, NY.</span></span><br />
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">** </span></span><span style="font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 20.7999992370605px;">Buckingham & C. Coffman (1999). F</span><i style="font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 20.7999992370605px;">irst, Break All the Rules: What the World's Greatest Managers Do Differently, </i><span style="font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 20.7999992370605px;">M. Simon & Schster, New York, NY. </span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"># </span></span><span style="font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 20.7999992370605px;">B. Kaye & S. Jordan-Evans (2002). </span><span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><i>Love 'Em or Lose 'Em: Getting Good People to Stay, </i>, Brrett-Koehler Publishers, San Francisco, CA.</span></span><span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;"> </span></div>
<div>
<ul style="text-align: left;">
</ul>
<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">Now let us look at a similar Member/Volunteer Engagement Model - <i><b>Recruitment + Participation + </b></i></span></span><b style="font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 20.7999992370605px;"><i>Recognition + Development --> Retention (RPRDR):</i></b><br />
<div>
<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><b><i><br /></i></b></span></span></div>
<div>
<ul style="text-align: left;">
<li><span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><b>Recruitment - </b>Recruit with a Value Proposition (Professional and Personal)</span></span></li>
<li><span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><b>Participation - </b>Create opportunities to serve on Committees, Conferences, etc.</span></span></li>
<li><span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><b>Recognition - </b>Build aspiration - Advance Regular member to Senior member to Fellow; Nominate worthy candidates for Society Awards</span></span></li>
<li><span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><b>Development - </b>Offer<b> </b>Certification<b> </b>Training courses, Customized workshops, and Coaching</span></span></li>
<li><span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><b>Retention - </b>Retain members and volunteers by delivering promised Value</span></span></li>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">Let me share my personal experience deploying RPRDR model in ASQ Chicago Section, AT&T Bell Laboratories, and sharing best practices from ASQ India.</span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><b>Recruitment - </b></span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">1). From 1990-1995 I was able to recruit <b>350 new members</b> at AT&T Bell Labs by offering <b>ASQ Certified Quality Engineer (CQE) refresher courses </b>at the Naperville, Illinois location. The Value Proposition was to expose employees to quality discipline through refresher classes and provide opportunity for professional certification.</span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">2). From 1988-1997, for 10 consecutive years, we organized <b>National Quality Month Simulcast </b>for AT&T Bell Labs Naperville location to share best-in-class practice for the company. This free values-added service attracted management attention and resulted in ASQ new members.</span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">3). From 1993 I am proud to share <b>ASQ value-added services</b> to my <b>graduate students</b> at various business schools globally. As a result I have recruited many student members globally.</span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><b>Participation - </b></span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">1).<b> </b>At ASQ Chicago Section during 1994-1995, serving as the Section Chair, we had around <b>30 different committees. </b>As a result, we were able to engage many member leaders to serve on different committees.</span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">2). In 1997, the five ASQ Section leaders (Chicago, Fox Valley, Heart of Illinois, Illiana, and Northeastern Illinois) came together to establish <b>Northern Illinois Quality Conference (NIQC).</b> Between <b>1998 to 2012, for 15 consecutive years, </b>this high value annual conference provided various opportunities for member leaders to volunteer and actively participate in this regional conference.</span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">3). In 1996 when ASQ celebrated 50 years of its formation, as a <b>Chair of the Site Committee,</b> we were able to engage <b>300</b> members for the Site Committee.</span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><b>Recognition - </b></span></span><br />
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><b><i>Let us remember that Recognition is the Only Paycheck Volunteers get!</i></b></span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">1). At ASQ Chicago Section we had set up a simple process to <b>advance Regular to Senior </b>member during monthly technical meetings. Forms were kept on hand and distributed to potential senior members. Likewise, a new <b>Advancement to Fellow</b> committee was established. Serving on this committee, we proactively sought out highly qualified candidates and coached them in their Fellow Nomination Process. I am happy to share that since 1990 we have advanced around <b>15</b> members to Fellow membership from the Section.</span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">2). Since 2002, I have a pleasure to serve as a <b>Fellow Process Coach</b>. Overall, very happy to have touched around <b>70</b> successful new Fellows from the ASQ Board, Committees, and International members. </span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">3). Since 2010, I have a pleasure to coach <b>6 </b>new Fellows and <b>3 </b>under consideration from ASQ India. </span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">4). Personally <b>nominated</b> worthy candidates globally <b>for ASQ Awards</b> over the last 25 years.</span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">1). From 1993-1999, serving as the Chief Judge at Illinois Team Excellence Award (ITEA) Program we were able to offer <b>special training</b> to ASQ member leaders recruited as Judges from various Chicago area Sections. We followed Motorola's Total Customer Satisfaction philosophy for the ITEA Program. </span></span><br />
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">2). In December 2013, we initiated a <b>Leadership Excellence Series (LES) for ASQ India </b>Local Member Communities (LMCs) leadership team and ASQ India members. The focus of LES is to share quality management principles and soft skills to enhance leadership of member leaders and members. It is an honor to serve as a faculty to conduct these free knowledge transfer via Webinar on a monthly basis.</span></span><br />
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">3). In August 2014, IIT (BHU), IIT BHU Global Alumni Association, ASQ India, and my company Business Excellence, Inc. embarked on a <b>Leadership Excellence Series (LES). </b></span></span><br />
<em style="background-color: white; border: 0px; box-sizing: border-box; color: #4d4f51; font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-stretch: inherit; line-height: 24px; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"><strong style="border: 0px; box-sizing: border-box; font-family: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">The objective </strong></em><em style="background-color: white; border: 0px; box-sizing: border-box; color: #4d4f51; font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-stretch: inherit; line-height: 24px; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"><strong style="border: 0px; box-sizing: border-box; font-family: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">of the </strong></em><em style="background-color: white; border: 0px; box-sizing: border-box; color: #4d4f51; font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-stretch: inherit; line-height: 24px; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"><strong style="border: 0px; box-sizing: border-box; font-family: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">LES is to impart soft skills and quality discipline to students and the campus community of IIT (BHU), Varanasi, India.</strong></em><br />
<span style="background-color: white; color: #4d4f51; font-family: Helvetica, Arial, sans-serif; font-size: 16px; line-height: 24px;">See the few links at: </span><br />
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<li><span style="font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 20.7999992370605px;"><i><b>Knowledge Transfer via Google Hangout - </b></i> </span><span style="font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 20.7999992370605px;"><a href="https://www.linkedin.com/pulse/article/20140822213201-1800896-knowledge-transfer-via-google-hangout?trk=mp-reader-card">https://www.linkedin.com/pulse/article/20140822213201-1800896-knowledge-transfer-via-google-hangout?trk=mp-reader-card</a></span></li>
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<li><i><b>Successful Launch of IIT (BHU) - ASQ India Leadership Excellence Series (LES) - </b></i><a href="https://www.linkedin.com/pulse/article/20140902040132-1800896-successful-launch-of-iit-bhu-asq-india-leadership-excellence-series?trk=mp-reader-card">https://www.linkedin.com/pulse/article/20140902040132-1800896-successful-launch-of-iit-bhu-asq-india-leadership-excellence-series?trk=mp-reader-card</a></li>
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<li><i><b>2nd IIT (BHU) - ASQ India Google Hangout - "Effective Teamwork" -</b></i><a href="https://www.linkedin.com/pulse/article/20141003190623-1800896-2nd-iit-bhu-asq-india-google-hangout-effective-teamwork?trk=mp-reader-card">https://www.linkedin.com/pulse/article/20141003190623-1800896-2nd-iit-bhu-asq-india-google-hangout-effective-teamwork?trk=mp-reader-card</a></li>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">4). I have a honor to <b>coach and mentor</b> number of ASQ members globally in quality management discipline through teaching, writing, and in one-on-one meetings at various conferences globally.</span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;"><b>Retention -</b></span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">1). When one <b>advances</b> from ASQ Regular member to Senior member, and eventually to Fellow member, they <b>stay with ASQ for a long time </b>as they <b>realize value of ASQ membership.</b></span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">2). When an ASQ member becomes <b>certified,</b> they <b>stay much longer with ASQ.</b></span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">3). When an ASQ member adds <b>better value at their workplace,</b> they <b>remain with ASQ for a longer time</b> as they are eager to acquire new learning from ASQ and implement that learning at their workplace.</span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, Nimbus Sans L, sans-serif;"><span style="line-height: 20.7999992370605px;">In summary, if we proactively recruit members and volunteers on a value proposition basis, we need to fulfill that promise by creating participation opportunity, and then recognize and develop them for better retention in ASQ.</span></span></div>
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<span style="background-color: white; color: #663300; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 15px; line-height: 13.3649997711182px; text-indent: -36.4799995422363px;">I look forward to learn about your success with member and volunteer recruitment and retention. </span><span style="background-color: white; font-family: 'Helvetica Neue', Arial, Helvetica, 'Nimbus Sans L', sans-serif; line-height: 1.3em;"> </span></div>
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com6tag:blogger.com,1999:blog-6494033673249399581.post-75432809831786544142014-09-26T16:23:00.000-07:002014-09-27T08:18:14.187-07:00Charting A Strategy for Quality-and Beyond<div dir="ltr" style="text-align: left;" trbidi="on">
This blog post is in response to the September 2014 ASQ Influential Voices topic, <b>"Charting A Strategy for Quality-and Beyond".</b><br />
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<b>Strategic Planning Process:</b><br />
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The strategic planning process involves <b>senior leadership team</b> coming together to deliberate on <b>Vision, Mission, and Values</b> for their organization. They get staff support with information on customers, employees, processes, and finance. The <b>SWOT</b> (Strengths, Weaknesses, Opportunities, and Threats) <b>Analysis</b> tool helps the leaders to perform internal and external scans to take an organization at the next level.<br />
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<span style="font-family: inherit;"><span style="color: blue; line-height: 14.3999996185303px; text-indent: -0.38in;">Vision is the art of seeing the invisible. </span><span style="color: #663300; line-height: 14.3999996185303px; text-indent: -0.38in;">– Jonathan Swift</span></span></div>
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<span style="font-family: inherit; line-height: 14.3999996185303px; text-indent: -0.38in;"><span style="color: blue;">A leader has the vision and conviction that a dream can be achieved. He inspires the power and </span></span><span style="color: blue; font-family: inherit; line-height: 14.3999996185303px; text-indent: -0.38in;">energy to get it done. </span><span style="color: #663300; font-family: inherit; line-height: 14.3999996185303px; text-indent: -0.38in;">– Ralph Lauren</span></div>
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<b>Vision/Mission/Values Definitions: </b><br />
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<span style="font-family: inherit;"><span style="color: #663300; font-weight: bold;">Vision </span><span style="color: #663300;">(Long-term <b><i>Dream</i></b>,
Destination):</span></span></div>
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<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">Is it inspiring?</span></span></div>
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<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">Is it clear and vivid?</span></span></div>
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<span style="font-family: inherit;"><span style="color: #663300; font-weight: bold;">Mission</span><span style="color: #663300;"> (Purpose of being, <b><i>Path</i></b>
to your vision):</span></span></div>
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<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">Why you exist? (business purpose)</span></span></div>
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<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">What you hope to achieve in the future?</span></span></div>
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<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">Does the Mission provide focus and
inspiration?</span></span></div>
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<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">Does the Mission provide criteria for
strategic choices?</span></span></div>
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<span style="font-family: inherit;"><span style="color: #663300; font-weight: bold;">Values</span><span style="color: #663300;"> (<i><b>Guiding Principles</b></i>):</span></span></div>
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<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">What is important to people?</span></span></div>
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<span style="font-family: inherit;"><span style="color: #9999cc;">¨</span><span style="color: #663300;">How will people work together? </span></span></div>
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<span style="font-family: inherit;">Once the Vision, Mission, and Values are established using the SWOT Analysis, an Integrated Business Plan is developed identifying Goals, Strategies, Objectives and Action Plans as shown in the graphics above. </span><span style="line-height: 90%; text-indent: -0.38in;">A Balanced Scorecard (BSC) is a tool used to measure success of a selected strategy when deployed. It has four components and has current, leading, and lagging indicators as shown in the graphics below.</span></div>
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<b><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">Deployment of
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<span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">Around the world only</span><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; line-height: 90%; text-indent: -27.35pt;"> </span><span style="line-height: 90%; text-indent: -27.35pt;"><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt;"><b>30-35% </b>of strategic plans are successful.</span></span><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; line-height: 90%; text-indent: -27.35pt;"> </span></div>
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<span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; line-height: 90%; text-indent: -27.35pt;">Key reasons for failures are:</span></div>
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<span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">1).</span><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";"> </span><b><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">Too many strategies</span></b><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">-P</span><b><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">rioritize few critical strategies.</span></b></div>
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<span style="color: #663300; font-size: 12.5pt; line-height: 90%; text-indent: 13.5pt;">2).</span><span style="color: #663300; font-size: 12.5pt; line-height: 90%; text-indent: 13.5pt;"> </span><b style="line-height: 90%; text-indent: 13.5pt;"><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">Lack of resources</span></b><b style="line-height: 90%; text-indent: 13.5pt;"><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman";"> </span></b><span style="color: #663300; font-size: 12.5pt; line-height: 90%; text-indent: 13.5pt;">for few strategies-<b>Provide needed resources.</b></span></div>
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<span style="color: #663300; font-size: 12.5pt; line-height: 90%;">3).</span><span style="color: #663300; font-size: 12.5pt; line-height: 90%;"> </span><span style="color: #663300; font-size: 12.5pt; font-weight: bold; line-height: 90%;">Lack of communication-</span><span style="color: #663300; font-size: 12.5pt; line-height: 15px;">Use </span><b style="line-height: 90%; text-indent: -27.35pt;"><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">Hoshin </span></b><b style="line-height: 90%; text-indent: -27.35pt;"><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">Planning process.</span></b><br />
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<span style="color: #663300; font-size: 12.5pt; line-height: 90%; text-indent: -27.35pt;">See the Hoshin Planning in Action graphic below.</span></div>
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<b><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">My ASQ Strategic Deployment
Experience:</span></b><span style="color: #2a1a1a; font-family: "Arial","sans-serif"; font-size: 12.5pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<b><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">1). 1998-1999 - ASQ wide Volunteer
Recognition Process Team Leader</span></b><span style="color: #2a1a1a; font-family: "Arial","sans-serif"; font-size: 12.5pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<span style="color: #663300; font-family: "Arial","sans-serif"; font-size: 12.5pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">I had the pleasure to lead the ASQ-wide volunteer recognition
process with </span><span style="color: #2a1a1a; font-family: "Arial","sans-serif"; font-size: 12.5pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">members </span><span style="color: #663300; font-family: "Arial","sans-serif"; font-size: 12.5pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">from
Sections, Divisions, and ASQ Staff. After benchmarking</span><span style="color: #2a1a1a; font-family: "Arial","sans-serif"; font-size: 12.5pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<span style="color: #663300; font-family: "Arial","sans-serif"; font-size: 12.5pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">of other professional organizations, the ASQ-wide
volunteer recognition </span><span style="color: #2a1a1a; font-family: "Arial","sans-serif"; font-size: 12.5pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<span style="color: #663300; font-family: "Arial","sans-serif"; font-size: 12.5pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";">process was defined, documented, approved, and deployed in 1999. </span><span style="color: #2a1a1a; font-family: "Arial","sans-serif"; font-size: 12.5pt; line-height: 115%; mso-fareast-font-family: "Times New Roman";"><br /></span></div>
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<b><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">2). 1999-2001 - ASQ "Investing
in Quality" Capital Campaign Vice Chair </span></b><span style="color: #2a1a1a; font-family: "Arial","sans-serif"; font-size: 12.5pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">Based on my fund-raising expertise, I had the pleasure to serve
as a Vice Chair </span></div>
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<span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman";">of t</span><span style="color: #663300; font-size: 12.5pt; line-height: 115%; text-indent: -63.35pt;">he </span><span style="color: #663300; font-size: 12.5pt; line-height: 115%; text-indent: -63.35pt;">first capital campaign at ASQ. With 24 member Campaign
Cabinet </span></div>
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<span style="color: #663300; font-size: 12.5pt; line-height: 115%; text-indent: -63.35pt;">with </span><span style="color: #663300; font-size: 12.5pt; line-height: 115%; text-indent: -63.35pt;">ASQ thought leaders from Sections, Divisions, Industry, and Staff. </span></div>
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<span style="color: #663300; font-size: 12.5pt; line-height: 115%; text-indent: -63.35pt;">In spite the p</span><span style="color: #663300; font-family: "inherit","serif"; font-size: 12.5pt; line-height: 115%; text-indent: -63.35pt;">ost 9/11 turbulence, the</span><span style="color: #663300; font-size: 12.5pt; line-height: 115%; text-indent: -63.35pt;"> Cabinet was successful in raising </span><span style="color: #663300; font-size: 12.5pt; line-height: 115%; text-indent: -63.35pt;">$1.75 </span></div>
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<span style="color: #663300; font-size: 12.5pt; line-height: 115%; text-indent: -63.35pt;">million. </span><span style="color: #663300; font-size: 12.5pt; line-height: 115%; text-indent: -63.35pt;">That allowed a permanent home
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<span style="color: #663300; font-family: inherit; line-height: 90%; text-indent: -0.38in;">I look forward to learning about your success with strategic planning process.</span></div>
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com5tag:blogger.com,1999:blog-6494033673249399581.post-69722560092491421792014-08-18T10:43:00.003-07:002014-08-18T10:43:30.955-07:00The Future of Quality: Evolutionary or Revolutionary?<div dir="ltr" style="text-align: left;" trbidi="on">
This blog post is in response to the August 2014 ASQ Influential Voices topic, <b>"The Future of Quality: Evolutionary or Revolutionary?"</b><br />
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As we all know looking into a crystal ball is mostly a conjuncture. However, as quality professionals we need to ponder about the future of quality. From my personal experience, we will see a mix of both. Let me indulge in quantifying its magnitude - <b>80% Evolutionary and 20% Revolutionary.</b> From the Pareto Principle, that <b>20% Revolutionary Quality will provide 80% impact to our Society.</b></div>
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<b>Evolutionary Quality </b>- The evolutionary quality will use seven quality control and seven quality planning tools. Continue improvement at intra-organization level using ISO Standards, lean, and six sigma. These practices will ensure that organizations are able to compete and hold its own in the market place.</div>
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<b>Revolutionary Quality - </b>The revolutionary quality will be used to managing global supply chains (SCs) in the spirit of collaboration and cooperation among SC partners at inter-organization level, aligning incentives, open communication and trust leading to value-added products/services to customers. Major tools such as benchmarking, performance excellence models such as US Baldrige Performance Excellence Framework, and streamlined human resources practices to engage associates in the knowledge economy.</div>
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If we want to harness the full potential of the revolutionary quality, we need to leverage information technology to its fullest. <b>In developing worlds, improving education, health care, and government sectors will aid in nation building.</b> As an example, ASQ India has a concerted focus on improving quality of education (system level) and quality in education (curriculum level). To better prepare students in higher education area, we have initiated a Leadership Excellence Series (LES) using <b>Google Hangout on Air </b>at <i><b>Indian Institute of Technology (BHU), Varanasi, India</b></i> (my alma mater). Major focus of this series is to equip undergraduate students with <b>soft skills and quality management principles</b>, so they are most productive when they enter their work places. Likewise similar projects can be launched in health care and government sectors. </div>
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We need to exploit information technology to instill holistic quality in a global community to eradicate diseases, malnutrition, and poverty. World can benefit tremendously when people and organizations come together using revolutionary quality to ensure economic prosperity, environmental stewardship, and social responsibility (Triple Bottom line). <b>We need to leverage quality make the world a better place to live!</b></div>
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I look forward to your thoughts about the future of quality: revolutionary or evolutionary, or combination of both.</div>
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com3tag:blogger.com,1999:blog-6494033673249399581.post-42669122173422578402014-07-24T12:50:00.002-07:002014-07-24T14:53:21.195-07:00A Clear Vision<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: Arial, Helvetica, sans-serif;">This blog post is in response to the July 2014 ASQ Influential Voices topic <i><b>"<span style="background-color: white; color: #333333; font-size: 16px; line-height: 24px;">Do you have a clear vision—and is it giving you the focus you need to succeed?</span></b></i></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="background-color: white; color: #333333; font-size: 16px; line-height: 24px;">The Oxford Dictionaries defines vision as <b>"</b></span><span style="background-color: white; font-size: 16px; line-height: 25.600000381469727px;"><b>The ability to think about or plan the future with imagination or wisdom".</b> Why do organizations need vision? The vision provides a <b><i>purpose, direction, and focus </i></b>to take an organization to a next height. <b><i>It is essentially a dream of the future.</i></b> The vision must be developed by a senior leadership team and then communicated effectively throughout the organization to provide a sense of direction and focus. And, by the way the vision statement should be <b>memorable, short, and uplifting</b> (not several paragraphs put together by outside consultants which become 'Words on the Wall (WOW)').</span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="background-color: white; font-size: 16px; line-height: 25.600000381469727px;">Now let us look at few excellent examples of Vision statements from the US Baldrige Performance Excellence Award winners in various domains.</span></span></div>
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<li><b style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">Education: <i>Iredel-Statesville Schools, Statesville, North Carolina (2008) </i></b></li>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 25.600000381469727px;"><i style="font-weight: bold;"> </i>Vision: "A school system committed to improving </span></span><span style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">student learning by igniting a passion </span><br />
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<span style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;"> for </span><span style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">learning."</span><br />
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<li><b style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">Health Care: <i>Advocate Good Samaritan Hospital, Downers Grove, Illinois (2010)</i></b></li>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 25.600000381469727px;"><i style="font-weight: bold;"> </i>Vision: " To provide an exceptional patient experience marked by </span></span><span style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">superior health </span></div>
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<span style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;"> outcomes and service." </span></div>
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<li><b style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">Manufacturing: <i>Cargill Corn Milling, Wayzata, Minnesota (2008)</i></b></li>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 25.600000381469727px;"><b style="font-style: italic;"> </b>Vision: " To be the global leader in nourishing people."</span></span><br />
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<li><b style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">Nonprofit (including Government): <i>City of Irving, Irving, Texas (2012)</i></b></li>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 25.600000381469727px;"> Vision: "Irving will be the model for safe and beautiful neighborhoods, a </span></span><span style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">vibrant economy, </span></div>
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<span style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;"> and exceptional, recreational, cultural, and </span><span style="font-family: Arial, Helvetica, sans-serif;"></span><span style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">educational opportunities."</span><br />
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<li><b style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">Service: <i>The Ritz-Carlton Hotel Company, LLC, Atlanta, Georgia (1999, 1993) </i></b></li>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 25.600000381469727px;"><i style="font-weight: bold;"> </i>Vision: "We are Ladies and Gentlemen Serving Ladies and Gentlemen."<i style="font-weight: bold;"> </i></span></span><br />
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<li><b style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">Small Business: <i>MESA, Tulsa, Oklahoma (2012, 2006)</i></b></li>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 25.600000381469727px;"><i style="font-weight: bold;"> </i>Vision: "Lead the corrosion control industry through world-class </span></span><span style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">performance." </span></div>
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<span style="font-family: Arial, Helvetica, sans-serif; line-height: 25.600000381469727px;">My company's (<i><b>Business Excellence, Inc.</b></i>) vision is </span><span style="background-color: #990033; color: white;">"<span style="font-family: Arial, Helvetica, sans-serif;">A global leader in creating Customer Delight, Employee Satisfaction, Process Excellence, and Enhanced Operational & Financial Performance."</span></span></div>
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<span style="background-color: white; color: #333333; font-family: Arial, sans-serif; font-size: 15px; line-height: 20px;">The Nonprofit (<b><i>Blind Foundation for India) </i></b>I am leading has a vision of "Prevention and Cure of Blindness, and Education and Rehabilitation of Permanently Blind People in India."</span></div>
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<span style="background-color: white; color: #333333; font-family: Arial, sans-serif; font-size: 15px; line-height: 20px;">Do you have your favorite Vision Statement to share? I look forward to your views.</span></div>
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Dr. Manu Vora, ASQ Fellowhttp://www.blogger.com/profile/01935738875007947406noreply@blogger.com1