Tuesday, December 3, 2013

Quality Moments

I want to share my quality moment from organizing ASQ Northern Illinois Quality Conference (NIQC) in 1998. Five Chicago area ASQ Sections' member leaders came together to form an alliance with an objective of providing state-of-the-art quality management conference for both ASQ members and non-members.

A cohesive team of 8-10 Section member leaders put together a fantastic program for one-day conference at an affordable price. The response was overwhelming with over 300 attendees participating in the conference. At NIQC, the quality moment was understanding the member needs for such conference for their continuing education and delivering an outstanding program.

Learning from the positive results, we pursued this journey and continued hosting NIQC for total of 15 years, ending in 2012. In 2003, we added one-day workshops for in-depth knowledge sharing. The entire NIQC process was managed well both technically and in fiscally responsible manner.

In summary, my learnings and quality moments came when we understood ASQ member needs, forged alliance with member leaders from various sections, and delivered world-class conference with workshops at a very reasonable price and with high value.

I look forward to learning from your quality moments.

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